Olathe Dodge

“Every part of this experience buying my new truck here was great. Avery Dickerson, my salesman was absolutely wonderful to work with. If you're thinking of buying a vehicle from here, I would recommend him 100%!!!”

“I always purchase vehicles from Olathe as they are trustworthy. I just purchased a 2026 Jeep Grand Cherokee and Avery was my salesman, he was great to work with and patient. Highly recommended.”

“When people talk about being “nickel and dimed” by Jeep ownership, they should be pointing directly at Olathe Dodge Jeep Chrysler. My vehicle was towed in with a flat tire and locking lug nuts without the key. Instead of offering a reasonable solution, the service department refused to install my brand-new, full-size spare unless I agreed to purchase four new tires I did not need. My existing tires still had usable life, yet I was pressured into unnecessary upsell tactics rather than being helped. Because of this, I was forced to have my vehicle towed roughly 300 feet off their property, having the locking lug nuts removed, and change the tire myself. This was not a matter of policy, it was a matter of poor customer service and questionable business practices. Situations like this reflect directly on dealership leadership. A service department that prioritizes sales over basic customer support is not one that deserves repeat business. I will not be returning, and I strongly recommend others think twice before trusting this dealership with their vehicle.”

“I stopped into Olathe Dodge Chrysler Jeep Ram during the late afternoon on New Year's Eve 2025, in need of an emergency replacement key fob for my Ram 1500. Brian Bahr in the service department was empathetic to my urgent need and expedited my request. He had a new key fob programmed to my truck in less than 20 minutes! (Lightning fast!) Brian's willingness to listen and then work to remediate my concern was the definition of quality client service. Because of his supreme effort, I will make return visits to this service department. Thank you Brian and Happy New Year!”

“I was am extremely disappointed with my experience at this dealership and am writing this review specifically to get the attention of the General Manager, because the situation has become unacceptable. I brought my Jeep in while traveling from out of town and clearly explained that I live three hours away in Bentonville, Arkansas and needed my vehicle back quickly so I could return to work. Despite this, there was absolutely no sense of urgency or compassion shown. I was repeatedly told “we’ll get to it when we can,” and every time I called for an update, the person I was speaking with sounded irritated, as if I was inconveniencing them simply by asking for information. They kept my car for five days for what turned out to be a battery issue. The first diagnosis I received stated that both batteries were dead and that it would cost a minimum of $1,000 to replace both of them. I denied the transaction of both batteries and only approved the Auxillary battery getting fixed. Changing the auxiliary got my car running and was even told the other battery was completely fine— openly admitting that the $1000 would have been completely unnecessary and verging on robbery. This dealership still charged me almost $600 to fix the one battery. On top of this, I lost income from missing work due to their delay and total lack of urgency. When I finally picked up my Jeep late Wednesday evening, I immediately noticed a large crack across my entire windshield — something that was absolutely NOT present when I dropped off the vehicle. I had previously acknowledged a tiny mark that was already there, but the massive crack that now extends across the windshield happened while my vehicle was in their possession. Instead of taking responsibility, I was told management would likely deny it because they documented the small preexisting mark. The difference is obvious, and I will be attaching photos showing this. To make matters worse, I just received an additional bill for $573, even though I have a text message confirming that I had already paid and that the service was approved. I should not be getting charged a second time for something that has already been settled. Between the five-day delay, poor communication, lack of professionalism, unexpected costs, the damaged windshield, and now an additional incorrect charge, this has been the worst service experience I have ever had with a dealership. I am requesting that the General Manager contact me directly to resolve this. I am more than willing to discuss everything in detail, but at this point I need someone in leadership who will actually take responsibility and fix what has gone wrong.”