Ken Ganley Subaru North Olmsted

“I recently purchased my first Subaru at Ken Ganley North Olmsted and had a very positive experience from start to finish. The dealership itself was clean, well staffed, and welcoming. The women’s restroom was clean and accessible, which I always appreciate. From arrival through departure, I felt that my time and questions were respected. I arrived on February 19 at approximately 12:15 PM and departed in my new vehicle around 5:26 PM. The out-of-state purchase procedure was thoroughly explained and properly handled. Everything was transparent, organized, and professional. My sales professional, Woody Tannous, was attentive, respectful, and steady throughout the process. He negotiated fairly, applied no pressure, and remained engaged through delivery and even into my later service visit. Woody is someone I would gladly work with again. Sales Manager Robert Brown and Finance Manager Ethan Cutler were equally professional and efficient. Finance was straightforward and well explained. Ms. Allison, the cashier, was patient and kind, and the final steps of the transaction were smooth. I later returned for installation of the engine under guard. The service department was outstanding. Even during a temporary power outage (approximately one hour), the team handled the situation calmly and professionally. Customers were kept comfortable and updated. Andrea Curd was proactive, resourceful, and communicative throughout the process. She thoroughly checked on parts availability and kept me informed at every stage. I had no concerns with vehicle check-in or service communication. One observation for future buyers: I learned that the hitch is one of the least-ordered options. If I had known that earlier, I may have weighed my timing and options differently. That said, the team did the best they could with parts availability and remained communicative throughout. The entire experience felt professional, respectful, and well managed. As a first-time Subaru owner with fewer than 200 miles on the vehicle, I appreciated being treated with patience and clarity. Ken Ganley North Olmsted is a dealership I would trust and patronize again. I would not hesitate to recommend Woody and this team to others.”

“My first time with the Subaru service department and my experience with the assistant service manager, Matt, was phenomenal. He is definitely service oriented and strives to please customers. I appreciate the treatment and service I received from GANLEY Subaru.”

“I found my 2026 Subaru Crosstrek online today. I had the pleasure of working with Stephanie. She was instrumental in setting me up with Taylor, my sales person. I highly recommend Taylor, she is professional, knowledgeable, and kind. She went over every feature on my car, had it detailed and made sure the gas tank was full. Great experience!”

“Walked in knowing I was going to buy a great car but this team made the experience fun, easy, and comfortable. Everyone was kind and friendly and you can really tell they care about selling you something you will love. They met all of my needs and then some. Would recommend to anyone. Worked directly with Mike Berges in sales and Sandi in finance. Both were personable, professional, and helped get everything wrapped up. Fancy coffee and water machines and browns on the TV were an excellent bonus…And the browns won!!”

“I went into Ganley Imports specifically because of there being three different brands of cars at one location, and my goal was the best price for a lease. Tina greeted me right away and had a very knowledgeable but not pushy presence. She listened to me and ultimately helped me find exactly what I needed! The process took a while, but I expected that because of the complexity of such a large purchase. There were several other employees involved, including someone from the finance department and someone that assisted me in going over details of the car I purchased before I drove it off the lot. Both of those employees were excellent to work with and really put me at ease throughout the process. Tina suggested two different vehicles, and we went through the process of seeing which one would be the best deal for me with my budget and down payment. I believe that the whole team worked very hard to get me into a great vehicle that was within the price point that I asked for. I would definitely recommend going here to purchase or lease a vehicle.”