Executive VW of North Haven

“I just purchased my second car with VW North Haven. This purchase was as enjoyable, if not better than the first. Alan was my salesman. He was very knowledgeable, and great with communication. He followed up many times to make sure I was happy with my new purchase. Scott and Dexter were both great to work worth as well! Everything was smooth and seemed way too easy. If you want a group that knows their stuff, does not pressure you and makes the experience enjoyable then VW North Haven is highly recommended!”

“Best dealership ive been too ! Its not often you go in for service and they actually tell you that you dont need a certain thing done and can wait till next oil change. 99.9% of dealerships wouldnt do that and just would just take the money. I went for an oil change and it was fast and done within the hour. The dealership inside is absolutely wonderful, and everyone was so nice ! Will defintely be going here from now on.”

“I had an amazing experience buying my new car here. Dexter, Jeremy, and Chris were all incredible to work with. They were professional, knowledgeable, and genuinely friendly. They made the entire process smooth and stress-free from the moment I walked in. Highly recommend working with them and buying a car from this dealership.”

“I leased my Volkswagen here and the entire experience has been full of mistakes and poor communication. My salesperson, Jeremy, was brand new and clearly poorly trained. I was never instructed to remove the plates from my trade-in, something that any competent dealership should have explained. Because of this oversight, the plates were stolen off my trade-in and used for toll violations, resulting in nearly $400 in fines that I had to resolve myself. I was also incorrectly told that my lease included only one free 10k-mile service, when it actually covered the 10k, 20k, and 30k services. Around 20k miles, I brought my car in because another shop mentioned a coolant issue. VW briefly popped the hood, said everything looked fine, and sent me on my way without mentioning that I was eligible for my free 20k service at that time. I scheduled a 30k oil change thinking I had to pay for it, only to be told it was actually covered but that my brakes now needed replacement. I was then informed that if I had received the 20k service (which no one ever told me about), the brakes would have been fully covered. Instead, I paid $760 out of pocket. When I asked about service reminders, I was told VW doesn’t send them and that I “should have been informed at the start of the lease.” My experience leasing through executive VW has made it clear that both the sales and service departments at this dealership lack basic competence and communication with customers. Would not recommend this dealership to anyone.”

“⭐️⭐️⭐️⭐️⭐️ Outstanding Experience at Executive Volkswagen! My husband and I recently bought out our lease, and we couldn’t be happier with the experience. David (our salesman), Chris (the sales manager), and Dexter (business manager) all went above and beyond to make the process smooth and stress-free. David was incredibly helpful from start to finish — always kind, patient, and thorough in answering all of our questions. Dexter kept us in the loop and made sure we understood everything clearly, which we truly appreciated. And Chris made us feel valued as customers and worked with us to ensure we had the best possible experience. We left feeling confident, taken care of, and genuinely appreciated. We are so grateful for the entire team at Executive Volkswagen and highly recommend them to anyone looking for exceptional service!”