Executive Jeep Nissan

“Never again, I brought my jeep on Sunday night because my appointment was for Monday morning, I got a call from the service department on Monday to find out more information about the vehicle, great! I called them the next day and they told me, that I owe them about $ 460.00 but they didn’t have any information yet. I called back Friday two times, the two times they was supposed to call me back, that didn’t happen. Today is Saturday I call again and they told me that they were busy and they might work on my vehicle on Monday. That’s unacceptable 😡😡😡😡”

“*** Update**** Got my plates! 10/6/25 My husband and I bought a 2020 Nissan Maxima from Executive Jeep Nissan in North Haven on September 8. Everything started off great, smooth sale, friendly service, keys and shiny new wheels. Then came what I like to call The Great Plate Chase of 2025. Scott Tesla (yes, like that Tesla), told us he would call once the car was registered so we could swap the dealer plates. He did leave a voicemail once, but after that… silence. I called for three weeks and got nothing. Then I left a one-star review and, like magic, my phone started ringing. Two calls from Scott in one day! Guess Google Reviews gets faster results than voicemail. To be fair, Scott apologized and was friendly about it. He said someone would meet my husband to do the plate exchange today or tomorrow. So I am giving four stars for the apology and for finally following up. Let’s see if the exchange happens by the end of the week. If it does, I’ll happily update this to five stars. If not… well, I might have to bump it down to one.”

“Oil change vs Getting other work done! Getting an oil change was a wonderful experience, I love how the dealer communicated throughout the whole process, I felt really good about the whole process. Getting other work done to my car had a whole different experience. The communication lacked and I was shocked, and began to get upset. My car sat at the dealer for a whole entire day with not one phone call or text about the status of my vehicle. Even if you have no information it should still be common practice to stay in communication with your customers. Finally I was given the price of what it would cost me for my brakes to get done only to be given another price upon picking up my vehicle. My experience was definitely not a good one like the experience I had with the oil change. I hope you guys make the much needed changes to your customer service, because I believe that as a dealership you all would be the total package and everyone would love to bring their business to you.”

“Tyler at Executive Jeep in North Haven is outstanding! From the moment I arrived, he greeted me with professionalism and a friendly attitude. He took the time to clearly explain what my vehicle needed, kept me updated throughout the entire service process, and made sure everything was done right. His attention to detail, honest communication, and commitment to great customer service really stood out. It’s rare to find someone who’s both highly knowledgeable and genuinely cares about their customers, but Tyler checks all the boxes. I’ll definitely be coming back for future service and highly recommend asking for him!”

“Disappointing Experience with Phone Inquiry I called Executive Jeep simply to ask for some basic lease information, but the representative I spoke with seemed more focused on pushing a sales script than actually answering my questions. She kept insisting I come into the dealership instead of providing straightforward details over the phone. It felt like a red flag — especially since I contacted another dealership at the same time and had no problem getting clear, helpful info without any pressure to meet in person. I was hoping for a transparent conversation, but unfortunately, that wasn’t the case here.”