Honda Village

“We had a great experience with Richard Maxwell, when buying our son a car. He was up front, helpful and made the sale and process go smoothly. Honda took care of everything that was needed to get the car registered and on the road!!! Richard was there to answer any questions and checked in while we waited for the car!”

“I hate giving negative reviews. Maybe the salesman was having a bad day. We're all human but my experience cost the dealership a sale. I'll stick to the facts. Nothing below is exaggerated: I am in the market for a Honda Odyssey. I walked in with my family and said I'd like to test drive an Odyssey if they have one. I was clear I'm researching minivans as to not set false expectations of a sale. I was immediately asked if I was going to trade in my current car. That's a typical question. But when I told him I don't know, as I may keep it or give it to a family member, he seemed annoyed I didn't have an answer so he could appraise my car. Then, he pulls the minivan out for my wife to test drive and tells us nothing about the it nor do we get to check out the car as it's outside in the cold, and he's ready to drive. Then, we asked how much the car costs. He told us to read the invoice on the outside of the car ( while we were in the car). During the drive he told us absolutely nothing about the vehicle's features nor trim levels. We had to pull information from him about how the vehicle drives (compared to our current Subaru Forester). He kept on saying it's a minivan, as if we knew what that meant. My wife and sister both tried to build a rapport with him but his responses were short. Thankfully the test drive ended shortly after and we left immediately. No way we're we going to spend $40k+ with a salesman who seemed annoyed to give us a test drive. Every response from this guy was curt and sounded like an annoyed teenager. I want to be compassionate and assume having a bad day. We're all human I get it.”

“I had a great experience at the service center here. My service coordinator, Calvin, was a great help! He was understanding about what sort of work I wanted done on my car, very communicative (prompt phone calls to alert me of things found during inspection), easy to get a hold of, and made sure that my car was processed as quickly as possible (i had a strict timeline). Amazing! The service center was also flexible with me changing my appointment time.”

“Pressure, and Completely Unprofessional Experience My entire experience with Honda Village in Newton, MA—from beginning to end—was filled with misinformation, pressure tactics, and outright dishonesty. I had scheduled an appointment with Ferdinand, the salesperson I had been speaking with for several days. I left work early to meet him, only to be told upon arrival that he “had a family emergency.” Instead of communicating this ahead of time, they simply passed me off to another agent who rushed through the car information and pushed me along with no real attention or care. Things got worse when I met with the finance manager, Kendra. She hurried me through the paperwork, insisted repeatedly that I purchase maintenance packages totaling over $5,000 along with GAP insurance, and ignored my clear statements that I didn’t want them. Her excuse was that “you can cancel anytime” and that the process would be easy and straightforward. That turned out to be a lie. Three weeks later, she called to say there was a “mistake” on the VIN in my finance paperwork. She emailed new documents around 3 PM and demanded that I sign them electronically before 5 PM because she was leaving for the day. When I told her I preferred to sign in person after reviewing them, she threatened that if I didn’t sign immediately, my car would be repossessed—because of her mistake. Completely unacceptable and extremely unprofessional. When I asked about canceling the maintenance packages and GAP, she again claimed it was simple: just come in, sign a cancellation request, and anyone could help me. Another lie. When I arrived at the dealership to cancel, she gave me the complete runaround, insisted she was too busy with “many deals,” and then contradicted herself by saying she is the only person who can process the cancellation—after telling me earlier that anyone could help. The entire process has been full of pressure, misinformation, and contradictory statements. I’ve never experienced such a lack of transparency or accountability at a dealership. Buyers beware: once they get you into the finance office, the truth goes out the window. I strongly recommend staying far away from this dealership unless you want to deal with aggressive upselling, threats, and dishonesty.”

“Every time I go there the people are not so nice. I had gone to another place that let me know what was going on with my car and I also got a letter in the mail about a recalled piece and it matched up to what the mechanic was saying. I then called the man who sold me the car to ask about this piece and if it would be covered by warranty, he said yes, so then I went to Honda Village and told them the situation. The first thing out of the clerks mouth was “that’s not correct. You don’t know what you’re talking about” I remain calm and let him know again what had happened he corrected me again and told me that I was wrong. About 15 to 30 minutes after they inspect my car I was correct about everything that I said there was no apology and they continue to treat me in a very cold manner, that was my first visit. Now the most recent visit I went to go get an oil change and my car inspected. After they did the oil change, they came out to me and let me know that I will be needing three new tires and new brakes. The way this was presented to me was it was about gonna be around $1400 for new tires and then about $400 for my brakes to be changed I declined this offer and left. When I’m being told this information, he said we can give you a loaner car and you can leave it here while we get the work done. There was not a question of my decision. They were trying to make the decision for me. I did not think to check my car or my tires after I left the place. It is now maybe a week, a week and a half since that appointment and now one of my tires is flat and has a completely perfect line around my tire that has worn down my tire. I’m pretty sure they did something to my tire. I really really hate this place and I’m so sad. It’s the closest Honda to me and it’s been a very frustrating experience trying to get my car serviced. I hate this place.”