Casey Kia

“Wonderful customer service! Kayleigh was amazing. Buying a car is usually a long, headache inducing process but she made it quick and easy. The service team addressed issues promptly and professionally. I highly recommend Casey Kia.”

“Anthony Blackwell salesman and team were Amazing!!!! I searched all over for the car I wanted and when found at Casey 200 miles away Anthony made the process extremely easy and comfortable. He made it personable. I am a loyal Kia Brand guy and after his service I will make it a point for my next vehicle to reach out and drive 200 miles again just for the Anthony Touch!!”

“Story time: I have been having an issue with my car for a couple months and ended up being told by another shop to go to the dealership directly to address the problem. The original codes indicated a potential issue with the catalytic converter. After Casey Kia completed the diagnostic, I was told by the service rep that the tech indicated a new engine was needed as they found metal shards when they drained the oil. I do not dispute this and I imagine that was an issue. However, I specifically asked them if the catalytic converter also needed to be replaced since that was the original code. I was told no and that by replacing the engine, the whole problem would be solved. I explained we would need to take out a loan to cover costs (about $7000), and it took about a day to secure the funding to proceed. I also asked them to replace a rear light as it had gone out as well. Fast forward a week to me receiving a call that I can come pick up my vehicle but the tech relayed the message that "the catalytic converter would need to be replaced soon". I was told the car could be driven. I was told "Yeah I remember you asking me that question and I felt so bad when they told me you needed a new catalytic converter, but we replaced that light for you for free" and "I'm sorry, I'm still new and in training". After speaking with the service center manager, we were told the old engine was so damaged the catalytic converter code was not able to be read. Now from my understanding, codes are stored in the computer, not the engine. In fact the paperwork that was sent home states there was a "stored code" indicating a catalytic converter issue, but I digress. They quoted an additional $3600 for a new catalytic converter. I then asked if I came to pick up my car (since they told me it was "ready for pick up") and the faulty catalytic converter tore up the brand new engine if it would be covered under warranty- of course the answer was no. We were told we would receive a phone call "tomorrow" (Saturday) so they could attempt to find us a better price on parts. I did not receive a phone call until 6pm on Monday, after I left a voicemail expressing my discontent in services, asking for a part list so I could find the parts myself, and informing them I would have my car towed out the next day. Instead of a parts list, I was sent a message the next day (today) with the original quote and a "sorry we couldn't find a better price for parts", and asking if they can proceed with the service. I will not be giving Casey Kia another dime of my money, ever. I am sure lots of folks have had a great experience, and I have never had a bad one until now. I bought the car from them 4 years ago and received phenomenal service., but not this time. Fool me once, shame on them; fool me twice, shame on me.”

“Had a great buying experience with Casey Kia. My salesperson was Kaleigh and she was great. She worked with me to find me something that fit my budget and took the time to explain all of the new features of my vehicle. We are loving the new Sorento and hopefully will for as many years as the last car! Thanks Casey Kia and Kaleigh!”

“Earlier today I rescued a tiny kitten from the middle of the road, but when I went to put my seatbelt on it scurried underneath the center console of my Kia Seltos. After failing to coax it out, the awesome team in the service department at Casey Kia in Newport News VA took apart the console and freed the kitten! I expected I may have to pay, but they did this pro-bono! THEN, one of the workers decided to adopt the kitten and take her home. An amazing moment, and an amazing team.”