Sterling BMW

“SEE THIS BEFORE YOU MAKE A CAR PURCHASE AT STELLING BMW!! Be careful!!!!!!! The after sale customer service is absolutely NONE. Here’s what happened. Due to work relocation, i decide to buy a used car mainly for commute purpose. Then I found the sterling BMW Newport Beach has this X1 available, which is close to my budget range. I quickly contacted the sales person and the horror story started. I got deceived by the sales person Aaron throughout the whole car condition and price discussion. I found out the spare key was missing (only 1 car key available ) after I’ve signed all the documents and made the deposit of $5000. The price to duplicate the key fob is $580. This may explain why after the transaction was made, the sales person was gone, never reply email or giving solution. Even I copied the sales manager in the thread, still no clear plan to have a solution (either provide me a spare key nor giving me a discount price to get one….etc) these sales people just try to be silence and pretending nothing happened. If you don’t care anything after buying a car, you don’t need to worry. But if you expect any service or support after the transaction from this leadership, please think twice, three time, before coming to to Sterling BMW!!”

“Great experience from start to finish. Aaron, the Client Adviser, has an incredible understanding of client needs and delivers accordingly. He helped me refine my vision for the vehicle I was looking for and never rushed me at any point. He checked in when necessary but also gave me the space to make my own decisions. Aaron was flexible with my schedule and even came in on a day off, which speaks volumes about his dedication and professionalism. The finance team made sure everything was clear, with no extra costs integrated into the final price of the vehicle. They handled much of the paperwork and gave me ample time to ensure I was properly insured before driving off the lot. Abraham did an amazing job explaining the up-to-date technology in the car, guiding me through recommended features that fit my needs. Overall, Sterling is next level. They are truly devoted to producing the highest quality and being a one-stop shop. I highly recommend them to all car enthusiasts who know exactly what they want, as well as beginners exploring the excellent craftsmanship of BMW.”

“Had my 740i BMW serviced there today, George was my service agent- super service, staff is top notch and super friendly. BTW they have a special for oil changes- 3yrs of oil changes for 149.00! Thank you for great job today!”

“Our experience with Jerry at BMW Newport Beach was nothing short of phenomenal. From the moment we arrived, Jerry showed incredible patience and made us feel completely at ease throughout the entire process of purchasing the X5 of our dreams. He took the time to truly understand our must-haves and never made us feel rushed or pressured to make a decision. Instead, he was diligent, thoughtful, and committed to helping us find the perfect SUV without ever encouraging us to settle. We especially appreciated his honest opinions and the genuine care he showed in making sure we were completely satisfied. For anyone looking for a seamless and enjoyable car-buying experience, we highly recommend asking for Jerry—he’s the kind of salesperson who truly goes above and beyond.”

“Mike Walters and the Sterling team were all great when it came to helping us find the perfect car for our family. We are thrilled to be part of the BMW family and very happy with our X3 addition.”