
Google Customer Reviews
Culture 456
Mar 5, 2026
Rating:
āI had an excellent experience purchasing my Audi from Hoffman Audi of New London.
Frank was fantastic to work withāknowledgeable, professional, and very patient throughout the process. He made sure all of my questions were answered and helped make the entire purchase smooth and stress-free.
Robert, the Business Manager, was equally great. He made the financing and paperwork process quick, clear, and straightforward with no pressure.
Even though I traveled over 100 miles to buy the car, the service and professionalism made it completely worth it. I highly recommend Hoffman Audi of New London, and Iād definitely suggest asking for Frank and Robert if youāre looking for a great buying experience.ā
Ryan Hoar
Feb 3, 2026
Rating:
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I had another great experience purchasing my Audi A6 from Hoffman Audi of New London. Tony, the GM, clearly sets the standard for professionalism and customer care, and it shows throughout the dealership. Jason is an excellent salesperson ā knowledgeable, patient, and never pushy ā making the buying process easy and enjoyable. Robert in finance was equally great, explaining everything clearly and keeping the process smooth and stress-free. This level of service is exactly why I came back to Hoffman Audi of New London for my second car purchase with them, and I will always buy here. I cannot recommend them enough!ā
Sara Kearney
Jan 3, 2026
Rating:
āGreat experience buying our new car on the last day of the year! Even with it being a busy day, everything went smoothly and never felt rushed. Corey, Tony, and Robert were awesome to work withāsuper helpful, knowledgeable, and easy to talk to. The whole process was straightforward and stress-free, and we drove off loving our new car. Would definitely recommend this dealership to anyone looking for an easy, no-pressure car-buying experience!ā
Vito Savino
Dec 3, 2025
Rating:
āFrom our test drive to purchasing our new 2026 Audi Q7, the entire experience was absolutely fabulous. Working with Tony and Frank made us feel like part of the family. We never felt rushed, all our questions were answered, and the facility is impeccably clean, bright, warm, and welcoming.
We were introduced to several employees including the service manager, and each of them welcomed us with genuine hospitality. The entire staff works so well together, and their main focus is clearly customer satisfaction.
Hoffmanās should be very proudāthese individuals are truly an asset to the organization. Thank you so much for your hospitality and for my 2026 Audi.
Your employees deserve a Service Excellence Award.
Warmest regards,
Vito and Terri S.ā
Sarrhhaa
Dec 2, 2025
Rating:
āI went to Hoffman Audi ājust to talk and look,ā you know⦠see what they had for me. But Sean, Tony, Robert, and Frank teamed up on me like the Audi Avengers ā The Four Rings Force of car sales ā and suddenly Iām driving off with a whole new car.
I donāt even know how it happened.
One minute Frank is showing me some cars⦠like heās the car whisperer.
Next minute Iām signing paperwork like Iām on a live vlog: āCome with me to accidentally buy a car today.ā At this point, Iām convinced theyāre magicians disguised as salesmen.
Because when I said āMonday,ā
Tony and Sean said, āMonday??? Weāll make it happen today, Sarha.ā
And apparently, I agreed??? Because next thing I know, Iām holding keys like I won a giveaway I didnāt sign up for.
I swear they tag-teamed me with customer service so smooth I didnāt even have time to blink.
Paperwork? Done.
Questions? Answered.
Decisions? Made FOR me before I even knew I made them.
I didnāt stand a chance! This is unlike me ā even I was shocked at myself.
At one point I realized I was smiling, nodding, and signing things like I was under dealership hypnosis. Robert ā the paperwork wizard ā definitely had something to do with that.
Honestly? 10/10 experience.
Sean is my favorite (donāt fight me) ā zero stress, he made sure everything was set.
Tony is the negotiator, the Iron Plan himself: āLetās make it happen today.ā
And Robert and Frank? They were in on it too.
Dangerous levels of helpful.
Honestly unstoppable.
Iāll be back for my services ā because after this experience, I feel like they adopted me into the Audi family.
Like⦠where will I go?
Honestly, they gave me such a great experience and were very welcoming. I really appreciate Hoffman Audi of New England. Thank you again!
Youāre right ā I am an A7 girl.
You guys are the best!ā