Schaller Honda

“I’ve bought many cars in my life but this was the most positive purchase I’ve ever made. A big thank you to Justin. He asked a lot of great questions to help figure out the right car for me and my goals and usage. He was a good listener and I never felt pressured at any point. He was communicative throughout the process and I’m so happy with the outcome. Mark in finance was also wonderful - calm and helpful. Thank you to the team!”

“I had one of the most stressful and disappointing experiences I’ve ever had with a dealership. After buying my car from Schaller Honda in New Britain, I was told I would receive my registration within a week. No one ever called. When I reached out, they told me to wait another week. At that time, I was 40 weeks pregnant and depending on this car. Seventeen days after the purchase, I still had no registration. A towing company refused to recognize the temporary registration they had given me and ended up towing the car from my home. I contacted the dealership again, and they still didn’t take responsibility or offer real help. Four days after giving birth, instead of recovering and caring for my newborn, I was dealing with the chaos this dealership created. The stress from this situation contributed to me being diagnosed with postpartum depression. From sales to management to finance, the lack of communication, accountability, and basic customer care was unbelievable. I’ve always loved Honda, but this experience with Schaller Honda in New Britain has completely changed how I feel. Avoid this place as much as you can.”

“As someone who has worked in sales for over 10 years, I was genuinely surprised by the inconsistency in customer service during my recent interactions. Previously, I had a very positive experience working with Nelson and his manager. They were professional, responsive, and easy to work with, which is why I reached back out to move forward. Unfortunately, when I called in to coordinate another visit and try to finalize details, my experience with Fred was the complete opposite. Communication was difficult, and it became unnecessarily challenging to simply connect and move the process forward. As a serious buyer, that was frustrating—especially considering this is a vehicle that has reportedly been on the lot for several months. Nelson and the manager were excellent, and I want to be clear about that. However, inconsistent customer service makes it hard to feel confident proceeding, particularly when buying a vehicle requires trust, responsiveness, and cooperation. I hope management takes this feedback constructively, as the experience could have easily gone a different direction.”

“We had a great experience at Schaller Honda! Rudy Santana was very kind and honest throughout the whole process and he helped me and my family find a nice used car!! He was very communicative and easy to contact with any questions or concerns we had and was very accommodating. I would recommend this place!”

“I am writing to express my deep disappointment and frustration with the service I have repeatedly received at Honda in New Britain. I am genuinely not a happy customer, and after my recent experience, I will not be returning to this location. Furthermore, once my lease is up, I no longer plan to remain with Honda as a brand. This is not the first time I’ve had issues with the service at this dealership. Every time I call with a simple question, I am made to feel like a burden. The representatives consistently speak with an attitude, and the level of professionalism is far below acceptable standards. A few days ago, I called to ask for the roadside assistance number, and the person I spoke to told me to “look in my book and find it,” instead of assisting me. Today, I brought my car in because it kept shutting off. I wasn’t sure if it was the battery or the engine. After taking my information, the service advisor called me hours later saying it was the battery. Then he called again minutes later telling me the battery was “from somewhere else,” implying I had replaced it elsewhere—which is absolutely untrue. I am under a lease and received the car brand new. I have never replaced the battery. His tone made me feel like I was being accused of lying, and after that, he hung up on me. When I arrived at the dealership, both receptionists were on their phones, and I stood there for several minutes without being acknowledged. They made me feel completely unwanted and ultimately told me to go to the garage. When I walked in, I overheard the same service advisor gossiping about me to a coworker regarding the battery situation, again claiming I got it somewhere else. No customer deserves to be spoken about or treated this way. Even if an employee is having a rough day, there is no excuse for unprofessionalism, accusations, or disrespect. You truly never know what someone else may be going through, and basic customer service and decency should always remain consistent. After today, I will not be returning to this dealership, even if it means traveling farther for service. I want this experience acknowledged and taken seriously, because no customer should be made to feel the way I did.”