BMW of Mountain View

“Buying a car isn’t always simple, but BMW of Mountain View made the entire experience feel effortless and refined. From the moment I arrived, the team was warm, attentive, and truly went above and beyond in helping me to find my dream car! Hrant was wonderful—patient, attentive, and incredibly reassuring, taking the time to answer every question to ensure I felt confident throughout the process. The staff were very, accommodating, and truly went above and beyond to help talk me through all of the paperwork to feel confident as a buyer. An exceptional experience from start to finish. I would wholeheartedly recommend BMW of Mountain View to anyone seeking elevated service with a personal touch. ✨”

“BUYERS BEWARE - especially internet buyers, because THEY LIE about the condition of their cars! NO FOLLOW-UP AS THEY PROMISED! The GM PJ Roshan and Sales Manager Don or Finance Manager Alexis won't take my calls or return them or respond to my emails and texts! This dealership MISREPRESENTED the condition of the 2025 preowned M850i convertible that I recently purchased from them. Since I was buying the car from across the country, I had to rely on the dealerships professionalism and integrity. MISTAKE! I requested that both the sales manager Don and the salesman Cesar be my eyes and ears and make me aware of any flaws on the like-new car, which had approx. 6,300 miles on it. Specifically, I requested that they verify that there were no flaws on the expensive wheels, including road rash. I was told there was some road rash on one wheel ONLY, which they agreed to repair. Unfortunately when the car arrived, I saw that the front passenger wheel was actually BENT by the air valve. There was no damage to the tire or any other visible damage to the wheel. My guess is that the tire had perhaps been replaced and wheel cosmetically repaired to try to hide it, but the bend in the wheel remained. According to the local dealership, BMW of Dallas, they informed me after inspecting the wheel that BMW's position was that repair wasn't an option and the wheel needed to be replaced @ approx. $1,400. After emailing Mountain View BMW and texting their finance person Alexis on 11/25/25, he called me on 11/26/25 to ask if anyone had contacted me regarding my email and text, since he had forwarded them to his bosses. I told him no one had reached out at all, especially his GM. He said he would personally walk over to his managers to be sure I heard from someone. I never did, that is until I once again texted Alexis on 12/1/25 that his dealerships lack of response and ownership of the problem was forcing me to escalate this. Only then did Alexis call me. He reluctantly claimed his dealership would not take responsibility, with no explanation. So here I am writing this honest timeline and review. I had requested the General Manager, PJ Roshan, call me probably a dozen times, but to date he's ignored me. The Sales Manager Don that sold me the car won't take my calls or return them. They are LIARS and CROOKS with no customer or product support, DO NOT BUY FROM THEM!”

“We had a truly excellent experience at BMW of Mountain View when my husband purchased his car in September 2025. From the moment we walked in, the entire team was welcoming, professional, and easy to work with. Rayan Simian was outstanding throughout the process and made what can often be a stressful experience feel smooth and straightforward. Rayan was extremely knowledgeable, transparent, and responsive, and he took the time to walk us through every detail without ever making us feel rushed. He patiently answered all of our questions, explained our options clearly, and ensured we felt confident and comfortable at every step. His professionalism and attention to detail really stood out. Overall, the entire experience from start to finish was seamless and very positive. We left feeling well informed and genuinely happy with our decision. We would highly recommend Rayan and BMW of Mountain View to anyone looking for a high quality and enjoyable car buying experience.”

“The customer service I received here was astounding. Everyone was so kind especially Khaled Qwaider. The way he orchestrated the whole process that enabled me to fly form San Diego to San Jose, purchase my new BMW M550I, and drive it back home all in the same day was a sight to see. Khaled Qwaider goes above and beyond for his customers because he came in on his day off to make sure I was able to purchase the car. He came in 15 mins early to make sure everything was in place to make the process quick and easy for me as well as explaining and answering all of the questions I had. He is truly one of a kind.”

“⭐️⭐️⭐️⭐️⭐️ I had such a great experience working with Rayan at BMW of Mountain View! He was incredibly helpful, compassionate, and friendly from start to finish. Rayan took the time to explain everything in detail and never made me feel rushed or pressured to make a decision. He truly helped me find the perfect car for me, and I am overly happy with my purchase! He made the whole car-buying process smooth and comfortable — which is rare these days. I truly appreciated his patience and professionalism, and I’d absolutely recommend him to anyone looking to buy a car.”