Community Ford Inc

“Absolutely fantastic experience with Community Ford in Mooresville! It’s a little odd for me to write a review about a business I never actually visited in person—but that’s because they scheduled a super convenient valet service. My F-150 was picked up, warranty work was performed, and it was delivered back to me… all without me leaving my home! I had scheduled the appointment fully prepared to spend a morning in a waiting room or nearby restaurant, but the valet service made my day so much more productive. The work was completed seamlessly, and I was kept up to date throughout the process. Thank you, Community Ford of Mooresville!”

“My wife and I visited Community Ford of Mooresville on November 28th, 2025 to look at a used 2019 Ford Escape. Salesman Don Dorsett was asked to show me the vehicle and he got me set up to test drive it. I ended up purchasing the vehicle. I was impressed with Mr. Dorsett from the get go. He was very down-to-earth and was genuinely honest. The sales and finance managers also were very easy to deal with, and got us through the purchase process smoothly. I definitely recommend this dealership if you are looking for a new or used vehicle. My wife and I consider our experience with Community Ford to be very positive.”

“Update: After posting my original review, Community Ford of Mooresville reached out and has been working with me to find a resolution. We recently discussed options. I appreciate that they took the time to listen to my concerns and are making an effort to make things right. I’ll update again once the repair process is completed, but so far I appreciate their willingness to work with me and address the issue. I purchased a 2021 GMC Yukon Denali from Community Ford in Mooresville, IN. Less than two weeks after the purchase, the engine completely failed. I immediately contacted the dealership, expecting some form of support or resolution, but was told that I would be fully responsible for the repair costs — roughly $8,200 — even though vehicles of the same make, model, and year have known engine issues and recalls. I was also not offered a loaner vehicle or any clear timeline for assistance. This has been a disappointing experience, especially after purchasing from what I expected to be a reputable dealership. I have now not had any transportation for over a month. I had the car two weeks and it has been broke down for a month. For a dealership that says they value their customers they sure didnt care to sell me a junk car. I asked for a carfax and was given a maintance sheet. I had to get the car fax from another dealership and it showed there were issues with the engine. They knew this issue and didn’t disclose it or provide the carfax. They sold me a junk car knowing I had 3 children to provide for. I traded in a great car for junk.”

“Wouldn’t let me leave no stars. Their crooks. Sold me a vehicle with issues. After trying to sell it to another person with issues. Supposedly put 13 grand into it yet hours after picking it up from their facility where they had it for 2 months I drive off the lot and the check engine light came back on. Was told engine was swapped with no proof no paperwork nothing other then a typed up “receipt” I’ve had 5 other shops look over the engine to try and trouble shoot said problems an have been told on multiple occasions even by their sister company in Bloomington that their screwing me around an needed to make it right. Yet when I an my wife called for a meeting with the manager even asked the two crooks Matt an Sean not to be in the meeting due to lack of communication an professional adequacy an they were still in said meeting. Then to have don tell me an my wife during signing papers a giving them $4,000 for a down payment. That the previous store manager was fired for ragging the vehicle out. Very shady establishment an very unprofessional wouldn’t advice anyone to go to them. Their sister branch in Bloomington is 1000 times better an ran how it should be. An I can’t get in any trouble for this considering I have the phone calls a text saved an recorded. An when an if this is deleted it will be made known it was deleted an shared on other platforms”

“Community went above and beyond to make the sale! I had the pleasure of working with Don who was great. I was able to get what I wanted and stay within my budget! After the purchase, Don has reached out to make sure everything was good. The finance department helped make sure I had what I needed to cancel my warranty on my other vehicle and was fantastic as well.”