South County Lexus of Mission Viejo

“I had such a refreshing car buying experience here. No one seemed pushy or tried to upsell me on anything. I inquired about my car, and once I arrived at the dealership worked with Luca and had the best experience. He was very knowledgeable and professional while walking through the whole process with me. Smoothest car purchase I have ever had- highly recommend!”

“My wife and I recently purchased a 2025 Lexus LX700h Overtrail from South County Lexus, and we couldn’t be happier with the experience. Luca was our sales rep — he worked diligently to get us the price we wanted and made the whole process smooth, stress-free, and truly enjoyable. He went above and beyond at every step, answered all our questions with patience, and treated us with respect and honesty. Thanks to Luca, we drove away in our dream vehicle feeling great about our decision. If you’re looking for a top-notch experience, I wholeheartedly recommend buying from Luca at South County Lexus in Mission Viejo!”

“I wanted to share my fantastic experience with South County, Mission Viejo, during my recent purchase of a Lexus. I must extend a special shoutout to Zoe Shetley, the Internet Sales Manager, who made this journey absolutely amazing. Zoe was incredibly professional, friendly, and patient throughout the entire process. She guided me through every step, answered all my questions, and ensured everything went smoothly and quickly. I was especially impressed when she followed up with an email and a call two days later to check in and see how everything was going. Additionally, I want to express my gratitude to the entire team for their exceptional service. The process was seamless, professional, and truly stress-free. If you're considering buying a Lexus, I highly recommend South County, Mission Viejo!”

“I purchased a 2021 Lexus ES250 AWD on March, 2025. Within a week, I began experiencing multiple issues. I reported vibrations from the front wheels, which were diagnosed as internal wheel-bearing failure. After replacement, the issue was resolved. I requested spark-plug replacement, as they should have been changed before the sale according to the 60,000-mile maintenance schedule. Throughout March and April, I made three separate visits to South County Lexus because the driver’s seat would not return to its programmed position. A case was opened with Lexus engineering. By June 23, it was determined that the programmed position was stopping the seat to avoid contact with rear passengers’ legs—an explanation that took months to identify. On June, I discovered the engine oil level was above the maximum mark. The dealership confirmed the issue and drained the excess oil. During this visit, I also questioned a high-pitched transmission noise (which still occurs intermittently after 15,000 miles) and water inside the right headlight after the first wash. I was told the headlight issue was not covered under warranty and that replacing would cost $4,071.70. Technicians also found leaking ball joints, which were replaced. However, the lost oil was not replenished in the transmission, raising concerns about future wear. In the following month, I noticed a clicking sound when pulling away from a stop, steering vibration, the vehicle pulling to the right, and uneven wear on the outer edges of the front tires. After inspection, issues were found on both sides, and the axle shaft, axle seal, nut, and hub were replaced. Most recently, the brake fluid level has been dropping, accompanied by a high-pitched noise and noticeable vibration when applying the brakes. They recommended to replace it, but it's outside the warranty coverage. Overall, my experience with this vehicle and the repeated service visits has been frustrating, time-consuming, and far below the reliability and service standards I expected from Lexus. For sure, this vehicle didn't undergo the required inspection before being made available to the market.”

“Bought a 2026 nx 350. The car is great along with sales experience. Hakon was easy to work with. He went the extra mile for me. ASK FOR HAKON.”