Lexus of Milwaukee

“This is the best car buying experience I’ve had. I came in with limited time. I had a short window of 2hrs before I needed to drive back home. I checked in and within minutes Everett came over and we talked for about 10 minutes then we took the car for a test drive. When we came back I told him I had a check from my credit union and was ready to buy so he got the paperwork going. Afterwards I sat down with the finance manager Ceci signed paperwork I think I was there less than 2 hours it was great. All the workers were very nice and friendly great customer service. I will be recommending this dealership to friends and family members thanks to the great service Everett and Ceci provided. I cannot thank them enough for helping me with this process.”

“I had a great experience working with Benny. He was incredibly knowledgeable about every vehicle I asked about and took the time to explain all the features in a way that was easy to understand. What really stood out was how approachable and down-to-earth he was — no pressure, no gimmicks, just honest conversation and genuine help. He made the entire process feel comfortable and smooth. If you’re looking for someone personable and trustworthy, I highly recommend asking for him!”

“DONT GO TO LEXUS OF MILWAUKEE! 0 STAR! I was helping my sister get a car for her family. This is a HORRIBLE dealership with SCUMMY, PREDATORY people. Chris P(finance director) and Angelique C (sales). They try to take advantage of you even after you tell them NO many times. Fraudulently add things into the price when it’s not even legal to require add ons in the deal. Purposely not showing a breakdown, but instead, writing things onto a sticky note so there is no written proof of illegal practice. We finally agreed upon $303 a month after hours of negotiation, then went into finance, and was told the best they could do was actually $456 “with no add ons” …after telling them NO, and asking where the extra $153 comes from, they said bc of interest rate and being assured there was no add ons that was the best they could do. Chris was very quick to close the screen out after saying No, so we couldn’t look too closely. No respect for him. Not true at all, straight lies. It was getting late and we walked away for the night to follow up the next day. We come back day 2 and start negotiating the deal again, we did the math after we got home and found the payments to be in the $350-360 range with interest rate. So again where does the extra $101 come from? Finally they admitted they had built in Gap insurance in that $101 a month after they lied and said nothing else was built in. After the down payment, the loan was way under the car’s value so there was no need for gap insurance, and certainly no need to lie about it. when we clearly said we want ZERO add ons many times. So after saying NO to $456, they come back with $403 written on a post it note, but still included gap insurance….he said that was the best they could do and was final deal. We ask for a breakdown of the amortization schedule or monthly charges many times to be told people don’t ask for that, they couldn’t show us bc it was all in the banks hands. Lies! We told them that we know it’s illegal to require gap instance, and AGAIN, we didn’t want any extras on the loan. they finally took the gap insurance completely off and get to a payment of $373 a month. Which they still had money built it. (This was after 2 full days of negotiation) After all that, she decided that she would take the deal. Watch out for these people, they aren’t trying to help you or do the right thing. They are slimy people trying to make thousands and take advantage of people who don’t know the game. This post is to make others aware of just how bad these people are! Good luck buying anything from these people. In conclusion: if you want to be taken advantage of go here. they will try to lie and do anything to make you believe they are working to try and help you.”

“I needed to get in a car and fast. I went into Lexus knowing Benny from purchasing a vehicle 2 months back and explained to Benny what I had for a down payment who worked and stop at nothing to get me in something just right, he also made sure we had snacks and drinks for the wait.Also a huge shoutout to Christine who helped close out the deal telling me not to worry and to trust the process she’d get it done. Once again thanks to the whole Lexus staff that made it happen. Definitely would recommend them 10/10”

“The team at Lexus did an outstanding job. Everett was especially amazing. He worked with me all along the journey. Since I was purchasing a car from out of town, he helped get my Pre Purchase Inspection done, had the car ready for inspection/pick up on the day of my arrival, and even made sure I had a full tank of gas and snacks for my 995 mile journey home in my new vehicle. Absolutely professional, thoughtful throughout…simply amazing customer service.”