Ken Ganley Kia Mentor

“When I walk in a dealership to meet with a sales associate, I’m expecting to meet someone that’s kind, caring, and willing to work with me every step of the way, and that’s exactly what my sales guy Samuel was today. It was my first time buying a car and I was nervous but he calmed me down through the process and showed me every cool feature that I had no idea about. At the end of the day it felt like two best friends interacting with each other. So I wanna thank you so much Samuel, this deal would’ve been made without you.”

“I just moved back up to the area from Columbus, where I was NOT impressed with the Kia dealers down there. THIS Kia made me feel like I had been coming here for years, and I have to shout out Erica for being an amazing service rep who not only answered all my questions, but also took the time to make sure I got my discounts and coupons in order when I went to pay. I ended up needing a new battery (unbeknownst to me) along with the recalls and oil change I came in for, but Erica came out, talked me through it, discussed pricing, and what I would be getting. I really appreciated her keeping me posted about my service and what was going on. Also, their waiting area is superb! There's coffee, charging stations, comfy chairs, and vending machines. I had to wait for a bit, so I appreciated that I was at least comfortable while I waited. Oh, and free Wifi! I highly recommend coming to this Kia if you need service done, or even if you're buying a new vehicle! Everyone seemed really friendly, but Erica was the cherry on top. Thank you for getting my Kia back in tip top shape! I'll be coming back for any work I need done on my Kia!”

“My salesman Samuel made my experience a great one. He was attentive and patient while helping me find the perfect vehicle. Buying a car can be stressful but Sam made it a very easy process. The entire team was upbeat and friendly. I can't imagine ever going elsewhere after being shown how a car dealership should be run! They have my business for life.”

“The service department has been excellent to work with. My wife's car needed a combination of different things looked at and the technician who looked at our car (Nick M.) took the time to review everything with us. He did a great job explaining each issue and the accompanying repair process. He was able to make a seemingly complex issue easily understandable from a customer service standpoint. Very pleased with our experience.”

“Kia Ganley in Mentor, Ohio is very professional, efficient, and very attentive to the requests. I needed my car serviced and it was completed with strong quality work. The staff had to order some parts and made it simple to contact them within 3 to 7 business days before making another appointment. They also text back along with calling when scheduling. It is very clear that they are very professional and work to meet different needs of the individual.”