Jim Keras Subaru Covington Pike

“1 week ago me and my friends went to subaru to check out the new 2026 forester and we are employee Zach.. we had a great experience he explains everything and in detail of you going to subaru I suggest to talk with mr Zach for good support and details .”

“We are from Jonesboro AR, and Zach Cowan and Payden, were very patient with us and all of our questions. Worked well with us on our trade in. Friendly and Courteous and Accommodating to our needs. They knew the product they were selling and represented their company well. It was a good buying experience, and we would recommend them if you are looking for a new Subaru. We bought the OUTBACK !”

“Go see Zach for excellent customer service. He is a great guy. Elizabeth was also a big help with any information we needed.”

“Update: 10/8/2025 I contacted the General Manager, Ron Ansley via email and forward the email thread along with all paperwork. They still refuse to work on finding a resolution to this matter. I’m contacting Subaru of Americas and will be reaching out to BBB along with my lawyer regarding this now that I have everything on email and documentation to build my case. The repair itself was over $1,300. I’m not rich by any means and I work a regular blue collar job, I’m like the rest of the Americans working hard for my money to provide and pay bills. This is very frustrating. 10/7/2025 My parents brought a 2020 outback brand new from this dealership. They took the car there from Jackson area to have it serviced by the service department and all warranty work. The service department & management is what is making me give this a bad rating. Since I inherited the car due to my mom’s passing and having to put my father in long term care. I took the car back with me to Texas and tried to have the oil change done by the local Subaru dealership near my house. They discovered that the drain plug was cross-threaded so badly and over torqued to where it was unable to be removed and repaired. A complete oil pan was to be replaced when it only had 16,xxx miles at the time. Tried to call and email the Jim Keras Subaru service department with no response. Reached out to Subaru of America and they faced the same issue-unable to make contact with anyone after numerous phone calls, voice mails and then finally got a contact person to reach out to, Jim Largue. It had been some time from the repairs being done in July to today. During that time it took over a month to get ahold of anyone. Then juggling that while dealing with both parents personal and business affairs while living out of state. I was able to finally contact J. Largue. He requested I submit all the paperwork via email and he would review it. Then he replied back saying that they are unable to help with this matter just because the carfax shows I took the car to two shop since then. Which shop #1 was to get the emission and safety inspection done (to transfer title from Tenn to Texas) and shop #2 was the Subaru dealership here in Texas where they found the damaged drain plug and made the repairs for me once they were able to order a new oil pan to replace it. $1,300 for all repairs. Keep in mind, I have all documents showing all the services performed and emails with conversations with SOA regarding the wall block I have been dealing with them. I even saved the old oil pan showing the damage caused by a neglected technician at the Jim Keras Subaru dealership. I am a good 10-hours drive one way to Memphis and was not ideally (or road worthy safe) to travel all the way back to allow Jim Keras to do the repairs so I had to have it done locally to prevent any damage to the engine. Bottom line: stay far far FAR away from the service department.”

“My wife and I purchased a new Outback Limited from John Sadler with help from the GM. The car we were interested in was sold before we got there. We found a different car that was Cosmic Blue Pearl. It was more expensive, but they were able to meet the price I was interested in, within a few dollars. My wife loved the color and it has all the bells and whistles that we wanted for a safe, comfortable, and easy to maneuver vehicle. My wife and I are older now and I wanted to make sure that she was safe and comfortable in the Memphis traffic. I did a lot of research and I feel that based on Consumer Reports that I made a wise decision on the Outback Limited. This is a vehicle that she can use safely in town and is a good trip car for us. We took a trip to Nashville the next day and it performed well. I am most impressed with the Advanced Adaptative Cruise Cruise Control. It automatically slows the car down when you come within90 feet of the vehicle in front of you and then speeds back up to your set speed. The navigation system and upgraded sound systems 12 speakers are a hit with our grandchildren. We were pleased with the way we were treated by all the personnel we came in contact with that day. If you are looking for a safe vehicle at a decent price, give Jim Keras Subaru a chance”