Gossett Volkswagen of Germantown

“Jennifer is the best service rep in the industry! She is polite, friendly and very knowledgeable! She has become a friend vs an employee. I also dealt with Jason in sales and he was great to work with too.”

“The service department opens at 7:00am. I arrived at 6:55am. A line formed outside of the gate. At 7:00am, the manager came out and began opening the gates. Being the first at the door, I stood as he unlocked it. At 7:08, he still had not began receiving customers. I asked could I leave my key as I had pre-arranged transportation to ensure I get to work in a timely manner. Although, I was first in line I was told because my service appointment was at 8:30am that I would have to wait until he serviced those who had appointments prior to 8:30am -irregardless of arrival time. I was told I could fill out an overnight envelope and leave my key. I will not be returning to this location in the future.”

“Visiting was an incredible and memorable experience! I was in dire need of a new car, and going to Gossett was the best and most beneficial choice i’ve made in my 18 years of life! I would like to express my sincere gratitude and appreciation to Wesley for all of his assistance, guidance, and support throughout the entire process of helping me find my beautiful kia k4! Amazing service to all of the workers!”

“It's always an honor and pleasure to come get my vehicle service at Gossett Volkswagen. The professionalism is truly inspeccable. Aaron Linton ,is always considerate and helpful and staff are always respectful and helpful. Tyler Leake, is an amazing young man that's very polite, considerate, and professional. I recommend this location to anyone.”

“We had the absolute best customer service with Russell! He made the car buying experience so easy for us and he was very kind. I highly recommend!”