Merit Chevrolet

“Disappointed and Violated - Loss of Trust After Years of Business I recently brought my vehicle in for a routine oil change and a part replacement. The total service time was approximately 2.5 hours. Upon retrieving my car, I was later shocked to discover that money was missing from my vehicle. The funds were stored discreetly, which indicates that someone intentionally searched my private belongings during the service appointment. The following day, I called to report the incident and spoke with the manager. I was deeply dissatisfied with his response. He immediately dismissed my claim, stating that the technician who performed the oil change has been with the company for 10 years, implying this somehow proves their innocence. He effectively blew me off and abruptly hung up the phone. While the amount stolen was only about $40, the issue is not the monetary value; it is the fundamental breach of trust. As a long-standing customer of Merit who relies on and pays for professional services, I feel completely disrespected and violated. It is unacceptable to have property stolen while a vehicle is in the care of a trusted service provider. This experience is extremely disappointing. If a business cannot guarantee the security of a customer's vehicle and its contents, it severely impacts their credibility. Given the theft and the manager's dismissive reaction, I must now seriously reconsider giving Merit any future business.”

“Will O’Connor was absolutely amazing, stayed by my side at every moment in this very cold Mn day..It’s not about the purchase it’s about the Service & Will went above & beyond… Thank you!”

“I set up an appointment for an EV recall several weeks in advance. Told I could have any time! After arriving at Merit for my 10am appointment, I was told they only have (2) EV technicians and they would not be able to start my car until approximately 12 noon and the work was expected to last about 1.5 hours. I had intended to wait for my car. They provided me with a ride home. At approximately 3:30pm I received a text my car was done and ready for pick-up. I had to call and remind them they needed to pick me up as they brought me home. I was told a new part (for recall) had been installed, only to read the paperwork that no new parts were used. The paperwork also indicated they had tried to perform a software update, but that was unsuccessful. In looking up the process for software updating online, it indicated that the dealership could contact GM for assistance in downloading software updates, but this appears not to have been done. I was told by the service rep this was no big deal and they can try it again on my next service visit! I finally arrived home with my car about 4:30pm with some of the work not accomplished! Based on a previous service visit, I believe Merit struggles with adequate staff and program abilities to adequately service EV's. They have my vehicle, which I purchased from them, listed as a 2024 Equinox EV. It is a 2024 Blazer EV (there were no Equinox EV's on their lot when I bought my car). This is not the professional service I was promised when I purchased the vehicle!!”

“I purchased the vehicle from Merit, but live in Wisconsin. I did not have a good experience with my local dealership, so I scheduled an appointment with Merit. Everything from the call center to my service advisor was a great experience. I will only be trusting my Corvette with Merit Chevrolet. I will gladly drive 100 miles for quality service!”

“I have never had such excellent customer service in buying a vehicle before ! It was so easy and hassle free. Everyone was very easy to work with and found us exactly what we wanted ! Can't thank Chad and his people enough !”