Big Star Ford

“Buyer Beware. We purchased a vehicle from this dealership after finding it through an online listing. The car looked good and the price seemed fair. During the test drive, we noticed a chip in the windshield and were told it would be repaired at no cost, so we decided to proceed. The online listing was removed shortly after the sale. The buying process involved long wait times and repeated attempts to sell add-ons. We declined politely except for the “mandatory fee.” The price was apparently not negotiable. Since we wanted this specific model, we completed the purchase. We were told the car was not ready and that it would be delivered the next day. Delivery was delayed several times without notice with unclear explanations, wasting our time. The delivery eventually took place in the evening during poor lighting and weather conditions. The delivery driver, who was our salesperson, left immediately after arranging an Uber. The next morning, we discovered the windshield had not been repaired as promised, and there was damage on the rear bumper that had not been present during our original inspection. We contacted the dealership immediately, but after several months we have not received any response or resolution.”

“I had an outstanding experience working with Kevin Butcher, the General Manager at Big Star Ford. Kevin truly went above and beyond to make sure I was completely satisfied with my purchase of two used Ram ProMaster vans for my business. From the very beginning, Kevin took the time to listen carefully to my specific business needs. He didn’t rush the process—instead, he sat down with me during business hours and worked through the details to ensure I was getting the right vans at the right value. His professionalism, patience, and genuine commitment to customer satisfaction really stood out. It’s clear that Kevin cares about building long-term relationships, not just making a sale. Thanks to his dedication and hands-on approach, he has absolutely earned my business for any future van purchases. If you’re looking for someone who will take the time to understand your needs and deliver exceptional service, I highly recommend Kevin and the team at Big Star Ford.”

“I had an amazing experience purchasing my new F-150 from Big Star Ford. My salesperson, Nate, was extremely knowledgeable and took the time to guide me to the exact truck I needed. His manager, Brandon Norman, was also instrumental in making my decision to buy from Big Star an easy one. Ivan in finance made the process simple, comfortable, and stress-free. Lastly, Nate, the General Sales Manager, went above and beyond to help out, which really shows how well the team at Big Star Ford works together to take care of their customers.”

“Eliseo Ramírez and John were absolutely amazing. I walked in just 10 minutes before closing, and they were still incredibly helpful and welcoming. Even after mentioning he’d had a tough day, he stayed positive and kept a smile on his face. They not only found me a great deal on the part I needed, but even installed it for me same day! These guys truly deserve a raise. Employees like them are the reason customers like me stay loyal and keep coming back.”

“I purchased a Toyota Tundra 9/23/25 from a salesman named John. I drove several hours to pick up truck and asked him to have it ready cause I needed to get back home. Pulled up to dealership to see truck on the lift getting 2 new tires which I’m grateful for and thought okay they are trying to do business right since they found bad tires and replaced. Now I did drive 4 hrs and you would think they had plenty of time to already have that taking care of but moving forward. After waiting for them to complete that I drive truck all is good go in wait on paperwork just to sign cause I was a cash buyer and they did have all that prepared! Go back outside to find 2 missing lug nuts obviously they missed while changing tires so wait on them to find another vehicle to rob and swap out then finally get to leave and make the long drive home. Next morning I find that yet another lug nut was missing. Sent a message to John still no reply weeks later!! John also told me that he would mail me the spare set of keys and I’ve yet to get a ETA or even a reply for the keys or missing lug nut. I’ve sent text messages I’ve called dealership and nothing. It’s been 2 weeks guess I’ll keep everyone updated once I know. Very responsive before the sale but not so much after.. Ridiculous!”