Volkswagen of Mandeville

1700 N Causeway Blvd, Mandeville, LA 70471
Dealership Photo

Open Today 9:00 AM – 7:00 PM

Google Customer Reviews

Kimberly TaylorJan 10, 2025
Rating:1 stars out of 5 stars
★★★★★

“Time is Money! I scheduled an oil change appointment for 9 AM, but this turned out to be the worst experience I’ve had at a dealership. Despite arriving on time, I noticed that other customers who came before me were promptly serviced and completed around 11 AM. However, my service was still pending at that time. To add to my frustration, my service technician didn’t even inquire about my tires until 11 AM—two hours after my appointment time. This level of service is unacceptable, especially considering I purchased my vehicle from this dealership and expect timely maintenance. I am extremely disappointed in the service I received and the lack of punctuality. Due to this poor experience, I will not be returning to this dealership for future services.”


Parker BlackmonDec 16, 2024
Rating:5 stars out of 5 stars
★★★★★

“Shoutout to Christina and the service department! My carpets were soaked from a roof leak, which I knew was going to be no small task to fix. They really helped ease the stress by accommodating me with a rental, they were flexible and worked around my schedule while I was on a work trip, very responsive and friendly. I did not get "corporate" vibes from anyone, I was treated like a human and given a fair deal on everything. Great attention to detail on the actual work itself as well, my car looks brand new after having inches of water pooled in my floors.”


Summer PhenaldAug 16, 2024
Rating:5 stars out of 5 stars
★★★★★

“I drove an hour and a half last night (past closer VW dealerships) to seal the deal on a new car! I’ve been in the market for quite some time but other dealerships weren’t able to get my note where I needed it. Saint (BDC manager), Frenchie (sales specialist), & Lon (finance) were nothing short of amazing. From start to finish these guys at VW in Mandeville made the entire process seamless and easy. They didn’t give up on getting me in a new vehicle. Each time they’d have specials or different interest rates, they’d reach out to see what we could do. I’ve purchased quite a few cars through the years and I’ve never had a salesman as thorough as Frenchie. He took the time to show me all the bells and whistles and suggested I come back in a couple weeks to go over any questions I may have as I get used to it. He also told me I could text him in the meantime with any questions I may have about how things work in the car and he’d go out in the lot and find the exact car I have and send videos to help out. How wonderful is this?! The dreaded finance part was simple and quick. Lon was great at explaining everything I needed to know to help me choose what I felt was right for me. I’m proud to have done business with the folks at VW Mandeville and I think you will be too! Give them a call!”


Veera VideosJan 8, 2025
Rating:5 stars out of 5 stars
★★★★★

“One of the best service center experiences we've had. Christian is an excellent ambassador for the VW brand - explained everything thoroughly, and honored pricing we were promised without question, & with great communication the whole way through. Girlfriend's VW Atlas headlights needed replacing and every avenue to get it done was not cheap. Ordered replacements through a 3rd party and had these guys install for us after they diagnosed the issue originally. Will trust and work with Christian for any service needs in the future.”


Andrea CentofantiNov 7, 2024
Rating:1 stars out of 5 stars
★★★★★

“This was by far one of the worst car buying experiences I've had in my life. But maybe that’s just the way it is when you purchase a car. You are at the mercy of the rude salesman who have zero follow through and straight up lie. At least that was my experience at this dealership. The only positive I can give is that the sales manager who approved my negotiated price was polite. The rest of the group were odd. The finance manager was pushy and didn’t offer me a warranty until after my loan was signed so fingers crossed I didn’t purchase a lemon. The salesperson was off putting and made misogynistic remarks on my test drive. I told the only female that I dealt with that I really did not want to work with this particular sales person and instead of assigning me to someone else she stood in the doorway as if she were monitoring a sexual harassment allegation, which turned out to be quite humiliating. I was told the car would be fully detailed and when I picked it up, it looked the same as it did the day before. I was then told it was too hot outside to detail the car and they would give me the number of someone they use who could detail it for me, but I would have to pay for it. That person never followed up to give me any number for any detail company. They also told me they would give me the name of someone they used to buff out, scratched rims and never followed through with that either. It is what it is and I guess this is just what we have to deal with when we buy a car these days. Zero customer service. And lastly, I’ll add when they offered me water. They brought me a Styrofoam cup with, maybe some tapwater in it. It felt weird and given the times we live in I was hesitant to drink water that could have possibly come out of a tap from a bathroom. Basically I needed the car so I sucked it up and bought from this place but the experience was less than desirable. I’ve worked in business development for a long time And I cannot imagine treating any customer with this much disregard. I will travel to another state before I ever purchase another vehicle from this place.”


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