Volkswagen of Mandeville

“If you are considering purchasing a vehicle at Volkswagen of Mandeville, I implore you to proceed very carefully. The experience with this dealership, specifically involving the “new GM,” was extremely unprofessional and alarming. Written pricing was issued, signed off upon, and later reversed. When asked for clarification, the response from the general manager was hostile and dismissive rather than transparent or solution-oriented. The tone and conduct of the new GM was especially concerning. Instead of leadership and accountability, the interaction felt combative and immature. When management is willing to walk back written representations and escalate conversations rather than address them professionally, that creates real risk for consumers. If this is the standard being set by the new GM, Volkswagen of North America should be paying attention. Behavior at the management level creates real liability exposure for the brand when customers are treated this way. Protect yourself. Get everything in writing. Verify everything independently. Do not assume professionalism just because there is a major badge on the building. Consider this a big, red, flashing warning label.”

“I’m giving this dealership two stars solely because we had an excellent experience with our salesman, Brian. If you decide to purchase here, I highly recommend working with him. He was transparent, professional, and made the buying process smooth and straightforward. We also had a positive experience with Patrick while working through financing options. Unfortunately, the experience after the sale was deeply disappointing. I purchased a 2026 Volkswagen Tiguan on November 15, 2025. Just six days later, my vehicle was totaled after being hit by a negligent driver who ran a stop sign. I do want to note that the vehicle performed exceptionally well and kept me safe. I ultimately purchased another Volkswagen from a different dealership. What was frustrating was the complete lack of support from Volkswagen of Mandeville in the weeks that followed. While the accident itself was not the dealership’s fault, there was little assistance when I needed help resolving the registration issues tied to my claim. Because the vehicle was so new and not yet officially registered, my insurance claim was delayed for nearly five weeks. During that time, I repeatedly contacted the dealership for updates and was told on more than one occasion that the registration delay was “not the dealership’s responsibility.” That information was incorrect. Vehicle registration is solely the dealer’s responsibility, and this delay directly held up my entire insurance claim. Despite being aware of the circumstances and the impact this was having, there was no effort made to assist or prioritize the registration in any way. For comparison, when I purchased my replacement vehicle from Volkswagen of Metairie, the registration was completed in under 3 weeks. To make matters worse, once my insurance claim was finalized, I learned that several additional products and warranties tied to my original loan (totaling thousands of dollars) needed to be canceled to receive my refund. My lienholder confirmed that the dealership was required to initiate those cancellations. When I contacted the finance office (Lon) for assistance, I received vague and dismissive responses, including being told that refunds were uncertain. The same individual who was unhelpful when I called to inquire about my registration status. Although I was eventually sent the cancellation forms and returned them within 24 hours, I received no updates despite multiple follow-ups. When I contacted the warranty company directly, I was told no cancellation paperwork had been submitted. I ultimately had to begin the process myself. This experience left me feeling that once the sale was complete, I no longer mattered as a customer. While the sales experience (particularly with Brian) was strong, the post-purchase support has been unprofessional and inconsistent. I’m relieved I chose a different dealership for my replacement vehicle and will not return here based on how these issues were handled.”

“Second time bringing our Volkswagen SUV in for a scheduled oil change and tire rotation. 1st time waited 2 hours. 2nd time 3 hours. What's the point of making an appointment if they aren't going to honor it. When I arrived on time for my appointment they said there were 2 cars ahead of mine. I feel like I'm in a Seinfeld episode, "You know how to take the reservation, but you don't know how to keep the reservation, and keeping the reservation is the most important part of the reservation!"”

“Picked up a 2025 GLI from Volkswagen of mandeville last weekend and it was the easiest car buying experience I’ve ever had. Saint was a great help via phone and online and Matt was pleasant and easy in person. No BS and no runaround.”

“Do NOT go to this dealership to service your car. I have had my car for 3 years, with no issues in it running. I took the car to the dealership to fix a tail light bulb. The technician there told me that my radiator was busted and told me that there was no oil in the engine with it being a 3 thousand dollar repair. After getting the car repaired it was less than two months before the car stopped turning on all together. I’m not exactly sure what was or wasn’t done to the car when it was taken in for repair. I personally tried jumping the car and replacing the battery in it with neither fix working. I had the car towed to the dealership to get it repaired. It took the technician around one week of diagnosis to come up with a five thousand dollar repair on the car, which I was then told they were not sure that it would actually fix the car and make it drivable. When I heard that they wanted to start with a five thousand dollar repair I called and told the dealership I was going to tow the car to a different mechanic to get a second opinion and return the loaner car I was given later in the day. The service department turned away the tow truck driver and did not release my keys because they hadn’t received the loaner car. Mind you I had called and left a voicemail, because no one in the service department picks up the phone, and was never notified that they would turn the tow truck driver away because that hadn’t received the loaner. After returning the loaner the dealership had around a 36 hour timeframe until the tow truck came back to pick up the car. When the car was towed to the second mechanic they left out my spark plugs in the engine, they are still at the dealership, as well as left all my cylinder caps open, nuts and bolts were loose and found all over the car’s engine, the coils in the car were also found scattered across the engine, and a connector was broken in my engine when the technician was diagnosing my car. I was never told this by the service department and was notified of this issue when the second mechanic took a look at the engine of the car. A phone conversation was made between my step mother and the service departments manager, where he essentially told me he would send me the spark plugs and that nothing else would be done on the dealership’s end to rectify the mess they had made out of my engine. Mind you I paid 187 dollars for the diagnosis. On top of this the sales department of the dealership has never answered the phone when I have called them, ever. There was a point in time where I had to call them around 9 times to get an answer and not have my call go to voicemail. The service department is never busy when I visit in person so I truly do not see how picking up the phone is an issue. I have honestly had more luck in reaching the service department by calling the sales department and having my call forwarded to them. It is truly terrible how badly this dealership’s service department treats willing customers sometimes spending thousands of dollars on car repairs. The car is a 2014 volkswagen passat. I bought it with 99,000 miles, it is now at 124,000 miles and does not work anymore. The below pictures are images of how my car was left after their service.”