CarMax Madison

“Sam Milner at the Madison CarMax was outstanding. From the start he was friendly, personable, and clearly knew his stuff. He was well-prepared, walked me through the initial paperwork quickly, and sent me on a test drive with genuine encouragement to really get a feel for the vehicle. He even had the car cleaned up and ready with a big bow, which was a fun touch. After the test drive, Sam patiently guided me through the electronic paperwork with the right balance of humor and professionalism. He offered great advice on timelines, funding options, what to do if something like a manual is missing, and even encouraged an independent inspection. He also helped take photos of my new vehicle afterward. What really impressed me was that he also went above and beyond for my daughter, who was there for a separate transaction. He was friendly, took an interest in her compact car, and even helped remove some adhesive residue from the back of her vehicle. Sam made both of us feel welcome, valued, and respected. CarMax earned my respect (and loyalty) because of Sam’s personality, professionalism, and genuine love for his job.”

“My husband and I purchased a vehicle from CarMax in September and we noticed an issue with the AWD system about 3 months later. We were fearing the worst as we understand that with purchasing a used vehicle, the dealership holds no responsibility and vehicles sold are as-is. CarMax went above and beyond, exceeded our expectations, and did more than they needed to in order to make us whole again. Because of this experience we would absolutely return to do business with Madison CarMax, and recommend them to others. Thank you for the exceptional customer service.”

“CarMax saved my life! I plunged myself into debt getting my first car with Russ Darrow & deeply regretted it, Russ Darrow offered me under half the price to sell back my car than what CarMax offered me, it was as simple as going to the website, simply typing in my plates with no hassle & instantly getting an offer. It took not even an hour to sell my car especially because CarMax had all the paperwork ready & they already had contacted my title/lienholder in advance & received the payoff letter and whatever paperwork they needed (which I didn't have ready but they were 10 steps ahead!) every visit to Russ Darrow I'd be waiting hours for nothing. Lastly, they paid off like 90% of the huge amount of debt I owed and I payed the remaining balance which was VERY affordable on my end, and the service is actually genuine. THANK YOU! Now I can start saving towards my future now that I'm debt free 🙌🙌🙌”

“CarMax was a great place to shop for a car—very welcoming and had a good vibe all around. The environment felt relaxed but professional, and the whole process was super smooth. I especially want to shout out Sam Milner—he is AWESOME. Sam went above and beyond to help me get started with a good car and made sure I understood everything along the way. Don’t sleep on him—HE IS THE BEST. If you’re looking for someone who truly wants to help and will treat you right, ask for Sam!”

“I am beyond happy with my purchase at CarMax Madison… I’ve purchased before in Dallas and this was even better, in between my trips there I stopped at the Kia dealership and they were not great… neither was their stock… everyone I worked with at CarMax Madison was great and since they work as a team, they skip the games, the angles and the hard selling. Special shout out to Chuck, Alexis, Kenny, Jeremy and Alex. These days a brand new car is a tough purchase these guys have a great selection and their extended warranty is 110% worth it!! I got a Stinger!!”