Terry Volkswagen Subaru Inc

“In my 68 years, I bought many vehicles and I have to say that my experience with the folks at TERRY Volkswagen might be one of the best I’ve ever had. For several weeks I communicated with Randy via text and phone and he was always prompt with his responses helpful and truthful. I went to the dealership to purchase the used vehicle and the service from every person there could not have been better. What pleasantly surprised us was the longevity of employment for nearly everyone we spoke with. We had the opportunity, sort of by accident, to speak with their general manager, Mark, and he made the statement “we try to do what’s right so that when I put my head on the pillow at night, I don’t have any trouble falling asleep”. Everything the dealership did while we were there led me to believe that Mark sleeps very well. If you are looking for a vehicle, we would highly recommend these folks. If you are competing automobile dealer and you’re looking for someone with the best of the best service to benchmark against this would be the company.”

“Earlier this year, I had a very stressful and frustrating experience with another dealership, but Terry Volkswagen Subaru of Lynchburg, VA, and especially their manager, Ricky, have been nothing short of exceptional in turning things around. Ricky was the first person to identify the engine issues with my car, and from that moment forward, he has gone above and beyond to assist me. His honesty, expertise, and genuine commitment to helping customers have been a tremendous relief during what has been a challenging time. Since the initial incident, I have taken my car to Ricky's shop twice, and each time, his support and service have been outstanding. He has consistently approached every issue with professionalism, transparency, and a willingness to go the extra mile. Ricky has not only resolved the problems but has also ensured I felt informed and valued as a customer throughout the process. Ricky is a shining example of what excellent customer service should be. His empathy, knowledge, and dedication to his customers are truly commendable. He has restored my faith in what a car dealership can achieve with the right leadership and values. If you are looking for a dealership with knowledgeable staff, reliable service, and a manager who genuinely cares about his customers, I highly recommend Terry Volkswagen Subaru of Lynchburg. Ricky and his team have earned my trust and gratitude through their exceptional service. Thank you, Ricky, for your unwavering support and for helping make a difficult situation so much more manageable. Your dedication to your customers is truly appreciated!”

“I came to look at a truck and was promptly taken care of. The process of buying the vehicle was explained to me and done smoothly. Jeff Myers made sure I understood the entire process and answered any questions that I had.”

“Dirk Beasley at Terry Volkswagen Subaru was honest, forthcoming, and kind. He was a breath of fresh air after a horrible experience at a neighboring dealership. Will be recommending Dirk to my friends.”

“The best customer service, hands down! I made an appointment here for the first time after having an uncooperative experience with Roanoke Volkswagen—and the drive from Roanoke was 100% worth it! From being warmly greeted at the front door and shown where to go, to Amanda being so kind and helpful, every part of the experience was great. Even our shuttle driver was amazing—he dropped us off downtown for lunch while we waited. They kept me updated throughout my service and made the whole process smooth and stress-free. I’ll definitely be making the trip again for any future services on my Volkswagen!”