Gene Messer Volkswagen

“I have never had more issues with a car than with my 2023 VW. On top of that, every time I try to take it to be serviced, I am met with 100 reasons as to why they can’t fix the issue and there are never any loaner vehicles available. When I took it last summer to see about the ac smelling, I was told to “spray Lysol in the vents.” The issues don’t seem to be isolated to this dealership. I had similar issues with the dealership I purchased my car from in Dallas. Either way, save yourself the headache and do NOT buy a Volkswagen.”

“Called & made an appointment on Thursday when we showed up early, they told us to come back the next day (no apology) Came back & left the car off at 7:30 am, no call & no updates all day even after I called & checked on. The next day I showed up to pick up the car & still no update call or apology for the non information or inconveniences caused. We’ve been using this dealership for 2 years. I don’t know why the sudden disregard for quality service.”

“My husband went in looking to trade in his car and we got with Kyle Hind. He was so chill and awesome let us test drive a few cars my husband liked. He gave us all the details and information we needed on everything. Then Derek in finance helped us to go over everything which was also a nice experience. Everyone we talked to there made our day and helped us to get into our new GLI 😎”

“Great experience! Christina was my sales rep and she was absolutely amazing. She made the whole deal so smooth and easy. I definitely recommend this place if you’re shopping for a new ride. Ask for Christina! She’s the best!”

“🌟 Top-Notch Service: Brenson Halford Made a Dream Come True! 🌟 My wife, Rebecca, and I recently purchased a 2019 Volkswagen Beetle Convertible—her absolute dream car—and the entire experience was simply fantastic, thanks to our sales associate, Brenson Halford. From the moment we met him, Brenson was incredibly nice and welcoming. What really set him apart was how thorough and helpful he was throughout the entire process. He took the time to answer all of our questions completely and clearly explained every step of the sale, which made us feel completely confident in our purchase. It's clear that Brenson is genuinely customer-satisfaction focused. He wasn't just trying to make a sale; he was focused on ensuring we were happy and felt good about buying the car. His patience and attention to detail made this a truly positive and memorable buying experience. If you are looking for a car and want a sales associate who is knowledgeable, kind, and dedicated to great service, ask for Brenson Halford! We couldn't be happier with our new Beetle and the excellent care we received”