
Google Customer Reviews
Mike Berardi
Feb 16, 2026
Rating:
“I had an excellent experience at this dealership from start to finish. The staff was professional, friendly, and genuinely helpful without being pushy. They took the time to answer all my questions, walk me through different options, and make sure I felt confident in my decision.
The entire process—from test driving to financing—was smooth and stress-free. Everything was clearly explained, and there were no surprises along the way. I really appreciated their transparency and attention to detail.
If you’re looking for a dealership that values customer service and makes buying a car an enjoyable experience, I highly recommend them. I’ll definitely be coming back for future purchases!”
Lorenzo Valentini
Feb 12, 2026
Rating:
“Amazing experience here. I cannot praise enough the high energy and positive and friendly attitude they all showed.
In particular I love to mention Luke Vitale (Sales department) and Ted Karas (Manager) in charge to help me to purchase a beautiful Alfa Romeo Giulia. Thank you. I will be definitely back in the future.I highly recommend this Dealer in Massachusetts.”
Susana Castro
Dec 20, 2025
Rating:
“Recently, we purchased a 2024 Volkswagen Atlas and were promptly greeted by Liam. He is an outstanding salesperson with a warm, personable approach. He truly listened to our needs and made every step of the process smooth and stress-free. We were pleasantly surprised to drive off the same day in our Volkswagen with only 14,000 miles and an excellent warranty option. This was an exceptional car-buying experience, and both Liam and the High Line Motor Group truly deserve this 5-star review. We will definitely be returning customers for future purchases!!”
Daniel Johnson
Dec 11, 2025
Rating:
“I came to The Highline Motor Group after weeks of dealing with dealerships who wouldn’t listen to the three things I needed in an SUV. High-pressure tactics, constant texts, and zero results — I was done.
Highline changed everything.
Gustavo and Teddy greeted me warmly and treated me like a person, not a quota. Their communication was clear, honest, and actually helpful.
But the real standout was Liam. He’s the best salesperson I’ve ever worked with. He took my three requirements seriously, found exactly what I was looking for through their network, and walked me through financing and coverage options I didn’t even know existed — giving me real peace of mind with my new-to-me SUV. I also felt completely respected on my trade value, which was a first.
Their inventory is impressive — high-end, commuter, rare showpieces — and the showroom is gorgeous.
Most importantly, Highline was the only dealership that put in the effort. Others talked; they delivered. And the SUV I ended up with exceeded my expectations.
If you want a team that listens, follows through, and treats you right, go to Highline. They earned this review.”
Bob Gouveia
Aug 1, 2025
Rating:
“I recently purchased a used Mercedes from Highline Motor Group in Lowell, MA, and I couldn't be happier with the experience! From start to finish, the service was exceptional. Our salesman, Noah, was incredibly personable, professional, and accommodating. He made the whole process smooth and stress-free, answering all our questions and making sure we were completely comfortable every step of the way.
The car was in excellent condition, exactly as described, and the entire team was welcoming and helpful throughout the process. Any concerns I brought up were immediately dealt with and I was impressed with their understanding and patience. I received a more than fair price on a trade-in and was totally happy with the entire experience. It’s rare to find this level of customer service these days, and I truly appreciate the honest and straightforward approach they took. They even did all the work of registering the vehicle for me, processing the plates and cancelling my old registration on my trade-in.
I highly recommend Highline Motor Group to anyone in the market for a used car—ask for Noah, you won’t be disappointed!”