Hyundai of Longview

“Our salesperson, Lora was great. She handled the transaction quickly. Reviewed all the vehicle functions, very knowledgeable, it was a pleasure to work with her.”

“Went through the process of buying a car on Monday after my old vehicle broke down, and Billy G was nothing short of amazing! He made the process very easy, answered every question me and my dad had, and was very kind and determined to help us out. HIGHLY recommend him!!”

“I just want to say, Bailey in the service department was great. She gave us answers within 15 minutes this morning. She was not who we delt with the whole time but I feel like maybe we'd of had a better experience if it was. We made an appointment 10/4/25 to have our Genesis looked at for a noise. Technician rides with my husband that morning, tells us what it is. Great! We have extended warranty, please call and see if it's covered. We don't live in Longview, so we knew we wouldn't be by on a weekday to pick it up. We didn't hear from them for 9 days, and my, husband called to ask for an update. They said "sound cannot be duplicated". The original technician was not the one working on it. He asked them to keep looking or get the two technicians to discuss it, and let us know, but we need it by Saturday if possible, we have plans to go out of town the next weekend so we need the car fixed. So we call this morning to see if it was ready so we could take the trip to pick it up when they opened and had the pleasure of speaking to Bailey. Again, she was great. Now there was a diagnosis on the car, but we never received a call about it. She asks if we have ext warranty. Yes, she calls them immediately and calls us right back, they will not fix. That's fine, no trouble of the dealership or her fault. We decline, and agree to pay the diagnosis fee and she asks when we want to pick it up. We told her, and the car was pulled up on our arrival... It was FILTHY (added a couple of photos). We pay for a monthly car wash on our vehicles so it was washed before it was dropped off. There was trash left in the vehicle, mud slung up on the sides of the car and overall dirty, and they spilled a sticky drink in the car or something and didn't clean it up. Having worked in dealership service departments for nearly a decade, I understand the challenges of communication and workflow. However, the lack of communication and the state of our vehicle upon pickup were unacceptable. In the end, while we did receive a diagnosis, the overall service experience was disappointing. Moving forward, we’ll be seeking service from a closer shop with a better reputation. I genuinely wish this experience had been different.”

“Good dealership with friendly staff. Trey was exceptional! We got the 2025 Sonata N-Line and couldn’t be happier. No complaints with sales. Finance had some hiccups on paying off previous car loan.”

“I was a little unsure about how my experience was going to go being an out of state buyer from Missouri. Jason Clayton worked super hard to make the entire experience pleasant and fast. He was great at communicating and quick to get back with me throughout the process. He got me a great deal and was did not pressure me once on anything I wasn’t sold on. Jason had a personal matter come up and John Guerrera worked with Jason to get me taken care of the morning of my 7 hour drive down. Paperwork was quick and the car was in even better shape than I had hoped. I highly recommend anyone looking for a car see John or Jason at Hyundai of Longview. I drove 7 hours one way and would do it again in a heartbeat. They have been doing this a long time and it shows. Thanks again gentleman :)”