Basil Volkswagen of Lockport

“I purchased my 2025 Volkswagen Tiguan SE R-Line Black on January 9th, 2026, and my experience has been absolutely amazing from start to finish. From the moment I walked in, the process felt smooth, professional, and stress-free. Buying a vehicle is a major decision, but the entire team made me feel comfortable and confident every step of the way. I would especially like to recognize my salesperson, Amber Smith. She was knowledgeable, patient, and truly listened to what I was looking for. She never made me feel pressured and took the time to explain everything thoroughly. Amber made the entire experience exciting instead of overwhelming, and her professionalism and kindness really stood out. Even after the purchase, she has continued to be helpful and responsive, which shows she genuinely cares about her customers. I absolutely love my Tiguan — it drives beautifully, looks incredible, and has exceeded my expectations. If you’re looking for a dealership that values customer experience and a salesperson who truly goes above and beyond, I highly recommend working with Amber”

“Amber was awesome. Extremely knowledgeable about Volkswagen products and she is an excellent salesperson. She very attentive to my wants and needs. I would highly recommend Amber to anyone looking to get a new or used Volkswagen.”

“Amber was awesome. I met many sales people will I was searching a car and she was the most personable and caring. She truly listened to what I was looking for. She was very knowledgeable in all questions I had or found the answer immediately. The rest of the team was so easy to work with and were not pushy but allowing me to ask many questions before deciding. Smiles were everywhere I turned. You can tell the entire team loves their jobs and are there to help. I highly recommend Basil VW!!!”

“I purchased a 2024 Volkswagen atlas in August. Nick was my sales person he did an excellent job The vehicle had everything I wanted and more I was very happy to do business with him. He didn’t bs around he got straight to the point and made me feel very comfortable to purchase a vehicle from basil for the 1st time I would definitely recommend basil to anyone looking for a vehicle and ask for Nick as your sales person……”

“Ken Jones did a phenomenal job of handling a customer all the way from NJ. The reason I came here from NJ is that (at the time of writing) Basil VW only has the ID.Buzz Pro S Plus 4-Motion in Metro Silver. He understood my concerns about the trip and making this one time deal a success. He even went above and beyond by giving me free courtesy ride from Buffalo Airport to their dealership. His communications for closing the deal and understanding the ID.Buzz were clear and concise. All the NJ out of state registration process went smoothly as the registration card and license plates will be sent directly to my address, stress free. I am very proud owner of the ID.Buzz!”