Hyundai of Lincolnwood

“This review is specifically for Emely--she is the best, most honest, and straightforward car salesperson I've dealt with. I told her what I was looking for and she spent a month with me trying to find exactly what I wanted--her communication was excellent and she would frequently reach out with updates, even if there was nothing new to report. She got me what I wanted on my trade-in and was open about the whole process. She's also just a good, genuine person, and I appreciate her making the car buying experience better.”

“Adam & Malik were so helpful and professional! They made my buying experience, seamless and effortless! I can’t thank them enough for everything they did for me!”

“I recently took my car to Hyundai of Lincolnwood for an open recall, and unfortunately my experience fell far below expectations. I arrived specifically for recall service that required photos and coordination with a body shop. Instead, after waiting for about an hour and a half, I was told my car “needed” something completely unrelated. It was an inspection I didn’t ask for and had already completed elsewhere. When I asked why the recall work wasn’t addressed, I was met with unnecessary attitude and zero clarity. Communication throughout the entire process was poor and frustrating. What should have been a straightforward recall ended up taking nearly two weeks, I had to rent a car twice, and I consistently had to follow up to find out what was happening. To be fair, once the vehicle finally made it to the body shop, the work was excellent. My car looked great and was returned clean, and I truly appreciated the quality of their work. However, the dealership itself needs serious improvement in customer care. I would strongly suggest hiring people who genuinely understand service, communication, and professionalism, and compensating them in a way that attracts top-tier talent. Customers shouldn’t have to chase information or feel dismissed when asking reasonable questions. Because of this experience, I will not be returning to this dealership.”

“I received a text message from Hyundai Lincolnwood reminding me that my vehicle was past due for an oil change and tire rotation. I’m aware of my mileage — I’ve owned the car for a year and a half, I’ve already done two services, and I have one free one left — but the car only has 6,350 miles. I was planning to wait a little longer, but since they reached out, I thought maybe it was the right time. I scheduled my appointment over text with them for 8:00am. I drove 35 minutes in morning rush hour and arrived at 7:45am. Once I got here, I was told that because I wasn’t at the 8,000 mile interval yet, I’d either have to pay out of pocket or wait until my mileage reaches that point. I don’t mind paying if needed — I’m not looking for anything for free (outside of the three free ones I received when I purchased the car from them)— but this is something that easily could’ve been communicated via text before I made the trip. Instead, I wasted an hour of my day driving here and back for absolutely nothing. If the dealership is going to text customers to schedule service — especially when they’re the ones initiating the outreach — they should also communicate the mileage rules before confirming an appointment. Simple communication could’ve prevented this.”

“Just picked up our new Santa Fe. Younan was great. Our last car we bought directly from the manufacturer so I was not looking forward to the traditional dealer process. However younan was great. He was respectful of our time, was super communicative and honest. We shopped around a ton and he was straightforward. He let us make our decision and gave us a fair price. I would highly recommend him and this dealership.”