Don Franklin Lexington Inc

“This was my very first time buying a vehicle from a dealership, and I couldn't have asked for a better experience. Chad was absolutely awesome – he was knowledgeable, friendly, and zero pressure the entire time. He gave me plenty of space to think things over without hovering, which made all the difference. When I told him what I was looking for, he didn't try to steer me toward anything; instead, he grabbed keys for 5 different cars that matched my criteria and simply said, "Have at it!" I got to test drive and explore on my own terms. I walked in around noon, and by 3 PM I was driving home in my brand-new car. The whole process was smooth, straightforward, and stress-free. Huge thank you to Chad – you're the kind of salesman who makes people actually enjoy buying a car. Highly recommend this dealership and specifically ask for Chad if you're in the market. 10/10 experience!”

“The worst dealership I've ever had the misfortune of going to. Sales staff is pushy. Service advisors know absolutely nothing about cars and have no problem lying straight to your face. Everything about this business is dishonest and will never see a penny of my money again.”

“I’ve bought 3 cars from this dealership and aside from the first sales agent (that situation was resolved well on the part of the dealership) have had great experiences. About 6 weeks ago I purchased a brand new Hyundai sonata. It had less than 100 miles on it at purchase. I test drove it but never on the highway. The same day I bought the car, on my drive home, I noticed vibrations in the steering wheel and coming through the seat and pedals when going 65-75 mph. The next day my tire pressure notification came on, every tire was at 28 or lower, which personally I think that should have been checked before I brought it home but I digress. I thought maybe that was the cause of the vibrations and filled my tires. The vibrations did not go away but I did not have time to bring the car in until recently. My first appointment was on 11/21. Initially they told me 2 people had taken the car out and couldn’t feel anything. I took the car out with a technician and he was able to observe what I was feeling. They performed a “fix” and sent me on my way. On the way home as soon as I got on the highway I noticed the vibrations were worse. Immediately called and scheduled and appointment for 11/26. On 11/23 I hit a curb. Nothing serious and not in any way related to the initial issue. At my second appointment on 11/26 they claimed the damage from the curb was what was causing the issue all along and wanted me to pay $1500 for a new tire that likely wouldn’t even fix the issue, since it happened AFTER the first visit. A very frustrating experience where they just seemed to pick something that would be an easy fix/reason even though it had no relation. I paid for a brand new car and expected it to run as such. Definitely will not be using them for future issues or purchases as they have lost my trust completely”

“As a 15-year auto industry veteran, this is the most disorganized and frustrating service experience I've ever had. After purchasing a car and extended warranty here, getting repair updates was impossible. Multiple calls to the advisor and manager yielded zero reliable status on parts, repairs, or estimates. I had to call the parts department myself to get an update on my vehicle. Their complete disregard for basic customer service is unacceptable. Go somewhere that knows how to treat their customers. I will never return for sales or service.”

“Collin O’Connell was my car guy today and made it such a breeze !! This was my first time purchasing a car and he worked with me in every way he could and made me feel so comfortable and not silly or stupid when i didn’t understand certain things. He spoke to me like an equal which isn’t always the case for a young woman at a car dealership ! Eric Smith was my finance guy and he put me at much ease with his witty personality. I will recommend this place forever ! Thank yall so much. SO in love with my new Kia Forte !!!”