Jerrys Leesburg Ford

“By far the best experience I have had at a car dealership. Phil and Chris took great care of me and worked within my budget. Smooth process from start to finish. The whole process was a breeze, I will definitely be doing business with these guys in the future.”

“I had a great experience at Jerry’s Ford from start to finish! I knew what I wanted and they had the exact Bronco I wanted. It was two days before Christmas and I was pressed for time… it all went smoothly and I never felt any pressure to buy something else or more of something etc.”

“I visited Jerry’s Leesburg Ford for a new car purchase and unfortunately had a thoroughly negative experience. To start, the dealership itself felt cramped, with cars parked everywhere—from new and used vehicles to those in service or awaiting bodywork. Even the entrance was located at the back, making it difficult to find. Most concerningly, I noticed that many of the handicapped parking spaces in front were occupied by employees who didn’t have the appropriate permits, which was quite disappointing. I had scheduled an appointment for a test drive, but when I arrived, the salesperson assigned to me, Phil Wood, seemed entirely uninterested. He was sitting right by the door on his phone and not paying attention at all. Another staff member had to step in just to help me with basic questions and guide me to Phil’s table. During the test drive, things only got worse. Phil spent a lot of time talking on speakerphone with friends or family, which made it difficult for me to explore the car’s features. When I tried to interact with the infotainment system, he interrupted me repeatedly. Then, without any warning, he turned off the car and insisted we “talk numbers,” even though I hadn’t finished my evaluation. To make matters worse, during the negotiation, they added what I can only describe as ridiculous fees. They included an “everyday driving fee” of $1,895, a duplicate freight fee of $1,995, and a so-called government fee of $187 that I haven’t encountered at any other dealership. It felt like a blatant attempt to overcharge customers with nonsense fees. By the end of the visit, I felt completely disrespected by Phil’s attitude. Despite my polite demeanor, he never bothered to thank me or see me out. He even mentioned he was tired from selling a few cars earlier and just wanted to get it over with. Needless to say, I did not purchase a car there and will not be returning. I would not recommend this dealership to anyone looking for a professional or respectful car-buying experience. It was, frankly, a nightmare.”

“I had an excellent experience at Jerry’s Leesburg Ford. The team was professional, friendly, and genuinely focused on customer service from start to finish. The sales department made the entire process smooth and straightforward. Their pricing was fair, and they took the time to walk me through all my options. The communication with my bank usaa was superb! Their finance guy was prepared and on point with the signatures needed. I also appreciated how knowledgeable the staff was about Ford vehicles (thank you Israel for all the bronco outer bank insights) — it made choosing the right car easy. The dealership is clean, organized, and welcoming. I highly recommend Jerry’s Leesburg Ford for my personal vehicle needs as well as for my pet retail business. I’ll definitely return as we will be shopping for my son’s first vehicle too. Thank you Bill and team!”

“This is our second vehicle purchase from Jerry Ford, and the experience was somehow even better than the first. Everything was smooth, straightforward, and everyone was genuine. Stephany, in sales, was exceptional—knowledgeable, patient, and focused on helping us find the right vehicle. Bruce worked to secure the exact car we wanted, keeping us updated along the way; and Chris in finance made the final process seamless with clear explanations and zero stress. We continue to be impressed by this team and highly recommend Jerry Ford to anyone looking for a smooth car-buying experience.”