CarMax Lancaster

“My father passed away and funds were much needed to cover my mother’s care. Carmax was able to buy the vehicle for a fair price and I left with a check on the same day. The process was easy and remarkably efficient, especially given the complexities of paying off the bank note on the car and presenting my power of attorney for my mom, as well as a death certificate for my dad. All of the staff I interacted with were very friendly and respectful of my time. I haven’t never purchased from CarMax before, but if I were in the market for a used car, they would definitely be top of my list.”

“I recently had a fantastic experience working with Tonya Rowland, a sales consultant at CarMax in Lancaster. From start to finish, she was incredibly responsive and helpful, patiently answering all of my (many) questions. ​Tonya went above and beyond, not only setting up a standard test drive but also proactively offering the 24-hour test drive option so my wife could get a thorough feel for the vehicle. The entire team at the Lancaster location was friendly and helpful without being pushy, which made the shopping process genuinely pleasant. ​While I ultimately found the right car for me at a different dealer, the level of exceptional customer service I received from Tonya is truly commendable. I will absolutely suggest this location and Tonya specifically to anyone I know looking for a used vehicle, and I know exactly where I’ll start my search the next time I’m in the market!”

“I love the way they do business. The price is the price ! No hidden fees no fishy sales tactics ! I came to this location and Michael James was my sales associate. He got me in and out with my car and plates in an hour, I cut the check and was on my way ! There's no rush or anything , you come with insurance and get to test the car for 20 minutes alone . If you don't like it just don't buy it, their not gonna breathe down your neck to buy anything. Worst case scenario you have 10 days to bring the car back for a full refund . Thanks again Mike!”

“This was my second time selling a car to CarMax and it was great! I had an appointment and as soon as I got there I was greeted by an associate who took my information, assessed my car, and provided a quote. I accepted it and they immediately took me to another person to process and sign the paperwork. The whole process took about an hour. Everyone I dealt with was friendly and professional. They had a comfortable waiting area while paperwork was being processed. I recommend CarMax to family and friends. I’ll return again to sell my car and would consider buying a car from them if I was in the market for a previously owned car. Great experience!”

“Awesome dealership your not out of your truck yet and there welcoming you. Go thru front door and they great you and offer you coffee or water and direct you in the right direction. Well went in to sell my truck holy moly what a courtesy then showed me and my wife. Very very impressed. Went to the counter gave them my keys, title , truck and in fifteen minutes or less I was signing the title such awesome girls taking care of my paper work and explaining to me and my wife of the transaction taking place and handing over my check. CarMax really go out of there way to make you comfortable. Carmax and the crew are awesome to deal with. Keep up the great job you’re doing. The pagan family Five thumbs up 👍👍👍👍👍and 💯percent Veteran Approved. Keep up the good work”