Lake Charles Toyota

“I had a great experience with Lake Charles Toyota. Everything about the process was quick, easy, and stress-free. Jonathan and Ben were both very helpful and straightforward, making sure the deal on my used truck came together smoothly without any pressure or runaround. They were responsive, knowledgeable, and genuinely focused on making the experience a good one from start to finish. If you’re looking for a dealership that values your time and makes buying a vehicle simple, I’d definitely recommend Lake Charles Toyota.”

“I recently purchased a 2026 Toyota Corolla Cross. Luke Weeks did an amazing job! He is very committed to 5 star customer service, and he takes time to help his customers, no matter what the request may be. If you want superb customer service, I absolutely recommend Luke. And FYI, he believes in taking care of his customers even after the sale. Keep up the great work, Luke!”

“I went to Lake Charles Toyota on 11/7/25 @ 3:45pm for an oil change and a tire rotation. After about an hour, my vehicle was ready. I also was told via text message that my Multi-Point inspection came back clear/normal. I ended up paying $109.89 for the services. Not even 5 minutes after leaving, my vehicle's (2020 Toyota Camry) engine shut off, causing my car to stop in the middle of traffic, almost causing someone to hit my car from the side. Also, the check engine light, LDA Malfunction light, and Secondary collision brake system malfunction light were all popping up when my car stopped on Highway 14. After my car was safely moved into the empty lot (thanks to the 3 gentlemen), I contacted Toyota again and spoke with Angela, the service advisor, about the issue. She told me she would send someone to fix the issue. At around 5pm, Trey and Story arrived. Story had a very strong smell of alcohol on him. And he was rushing while trying to figure out why my engine shut down. My mother and brother were there to witness the entire thing. Trey told me that he rotated the tires and Story told me he was the one that did my oil change. Story unhooked my air intake filter and took a small black piece of plastic out of it. Before Trey and Story left, they told me to take the car back to Toyota on Monday so that they can make sure there is no more plastic left in the air intake filter. I could not wait that long. After the black piece of plastic was removed, my engine was back to working and I was able to drive my car home. However, the lights, that I mentioned earlier, were still showing up while I was driving my car home. I arrived to Lake Charles Toyota today (11/08/2025) @ 8:00am so that they could fix the problem and make sure there was no more plastic stuck inside my air intake filter. I received a call at 12:37pm today. Barton, the service advisor, told me that there was plastic in the breather and that the intake air tube baffle needed to be replaced for $200.50. I also read under today's Multi-point inspection that something was wrong with the air intake tube baffle and the coolant bypass valve. But yesterday I was lied to while being told that everything was just fine with my car!!! Not even 24 hours later!!! Barton also told me that there was one air intake tube baffle left in the shop and that it was a "coincidence" that my engine would shut off not even 5 minutes after leaving Lake Charles Toyota. Barton was not trying to listen to anything that I was telling him. There was also an issue with the coolant bypass valve but that was covered by my warranty. Mind you, there was literally NO plastic in that intake filter/air tube baffle until AFTER I left from Toyota on yesterday evening. I received a call at 3:42pm today from Barton telling me that my vehicle was ready for pickup. I paid $200.50 because I needed my car back. I asked to speak with a manager and was told by Barton that no manager was there at the moment when I arrived @ 4:11pm today. He told me I could call back on Monday to speak with a manager. I do not think it's fair that I should have to pay for something that was messed up by Story, the tech/mechanic. I have had my vehicle for over 5 years and my engine has NEVER shut off on me while driving it. My car was driving perfectly fine before. This was NOT a "coincidence." It is not fair to me, as a $$$ paying customer, that I have to pay for Story's negligence. It feels as if Story can be negligent and whatever he messes up, we, customers have to pay $$ to get it fixed. This is injustice and it is not fair at all. I feel like the customer has absolutely no say so. After 5 years of going to this location for service, I will not be coming here again. Because after what has happened yesterday/today, I no longer feel that my car is in good hands. I also know people in high positions of authority in LC that bring their vehicles to Lake Charles Toyota, so I will be telling them the same. I am highly disappointed. I need to speak with a manager ASAP!”

“My husband and I had a great experience with our salesperson Cody Hardesty. He was very polite, knowledgeable about the vehicle I was purchasing, and extremely patient throughout the process. He was helpful every step of the way and brought a lot of positive energy, which made the entire experience enjoyable and stress-free. I truly appreciate his professionalism and dedication. AW in the finance department was also easy to work with made sure I was happy with everything!”

“I would like to extend my sincere gratitude to Lake Charles Toyota for helping me with the purchase of my new vehicle. A special thank you to Brandon Louis for going above and beyond throughout the entire process. Your patience, professionalism, and dedication made everything incredibly smooth and stress-free. I truly appreciate all the hard work you put in to make this happen for me. Thank you again!”