Courtesy Lincoln

“Our experience at Courtesy Lincoln was excellent from beginning to end. Valerie and Gary operated as a highly effective team, demonstrating consistent honesty, transparency, and professionalism throughout the process. Courtesy Lincoln in Lafayette exceeded our expectations, particularly following an extremely poor experience at Bayway Lincoln in Houston, TX full of sales gimmicks, false numbers and horrible attitudes. The Courtesy Lincoln team clearly values integrity and customer relationships, which earned our confidence. Courtesy Lincoln has secured our business moving forward. Let Valerie and Gary get you in that awesome vehicle you want - They will get it done!”

“This our first Lincoln vehicle and when I first call I got a call from Mr Richard Lewis sales representative and he was very professional and courteous when I got there he showed my Avaitor and we took we it for a ride and he was very informative on this vehicle and he didn’t force pressure on the sale he let the vehicle sale it self. Then Mr Christopher Primeaux General manager approached us and introduced himself and he was very polite and very professional told him on the vehicle I wanted to trade in and gave me a very good price on trade in. That also sold me on Lincoln customer service. And my wife came and saw the vehicle and she was impressed on the vehicle. I can’t say enough good things about your sales representative and General Manager they are top notch employees Rodney Hebert”

“I purchased a pre-owned Tesla Model Y Performance from Courtesy last month and traded in my Model X. At the time of the sale, I fully disclosed the issues with my trade-in to the salesperson and also showed them through photos and videos. Because I live two hours away, Courtesy sent a driver to deliver the vehicle and return with my trade. That driver did not properly document or inspect the trade, despite being given time to look it over and being verbally informed of its condition. After the vehicle arrived back in Lincoln, I received an extremely rude message from the sales manager regarding the trade. He then attempted to void the contract, claiming the driver had me “sign in the wrong color ink.” I made it clear that I had been transparent about the vehicle’s condition from the beginning, and that I am not responsible for the dealership’s failure to properly inspect or document the trade at pickup. Since then, I’ve discovered that the vehicle I purchased was not properly reconditioned. The windshield wipers were worn out, the HEPA filter needed replacement, the cabin air filter appeared to have never been changed, and the rear driver-side tire was sold to me flat (run-flat tire). Altogether, I’ve had to spend about $1,000 out of pocket to address basic maintenance items that should have been handled prior to sale. I sell cars for a living, and when purchasing from a large, corporate dealership like Lincoln, there’s an expectation of a certain standard of reconditioning and professionalism — at minimum, basic maintenance items such as filters and tires. I’ve been especially disappointed in the response from my salesperson, who simply told me to “get with service,” rather than attempting to help resolve the issues. Even more frustrating, the sales manager viewed a photo I sent of the flat tire a week after purchase and chose not to respond at all. Overall, this experience has been extremely disappointing and far below what I would expect from a dealership of this size and reputation.”

“I cannot say enough good things about Chris and his team at Courtesy. They took care of me and my wife like we were family and went the extra mile in every detail. I am a forever customer and will send all my friends here.”

“Great service, knowledgeable and friendly salesperson, no pressures, in & out as quickly as could be expected. I called ahead about the car I wanted from their website, gas tank was full and car was detailed when I got there, parked close by for a test drive. Perfect, pleasant experience! Worth the drive from Prairieville! Love my new Aviator! Sincerely, Sherri C.”