Wallace Ford of Kingsport

“I purchased a 2025 Bronco Sport 12/30/25. My salesman was Cody Hildebrand. He went above and beyond answering all my questions helping me get a good deal and addressing a service issue with the vehicle. He did an awesome job and I appreciate him. I also want to shout out Jim McCoy who has helped me greatly with a GAP claim on another vehicle. I highly recommend dealing with Wallace.!”

“I regret purchasing a vehicle from Wallace Ford of Kingsport. The truck has spent more time in the shop than on the road, and every visit resulted in a different explanation for why it wouldn’t start or run properly. I was told twice that the issue was the battery, then told it was the alternator, yet none of these repairs fixed the problem. Before that, I even paid Wallace Ford to repair a board related to emissions issues, but the truck continued to have the same starting issues. Each time I brought it back, I received a new diagnosis and another bill — with no real resolution. Eventually, even their head mechanic told me to take the truck to another dealership because they couldn’t fix it. On top of the mechanical problems, Wallace Ford offered me a “special deal” for a free key-fob replacement when I purchased the vehicle. This turned into a frustrating, drawn-out process requiring multiple calls, me having to take paperwork to another dealership myself, and being told I would have to pay for it before they finally honored the promise. Despite all of this, Wallace Ford has refused to take responsibility for selling me a defective vehicle. I expected honesty and competent service, but instead I’ve been left with an unreliable truck and ongoing repair costs. Based on my experience, I cannot recommend Wallace Ford of Kingsport. I strongly advise others to be very cautious before purchasing a vehicle here.”

“Christopher Smith and Chris in financing were great at helping me get my 3rd bronco! The process was seamless and I couldn’t have asked for a better experience. He listened to everything I was hoping to have out of the deal and made it happen. I will definitely be coming back here for all my car needs!”

“Travis Lawson helped put me into my dream car! Hands down the best sales experience I have Ever had. Hassle free and he knows his stuff! 10/10 would recommend this place, but more than anything, I would recommend Travis to everyone I know who is looking for a new/or used ride!”

“Wallace Ford of Kingsport is an excellent dealership! I had the pleasure of meeting David Carver and he got me into a beautiful new car with great rates. He explained the whole process to me and being inexperienced with car buying it was daunting, but it was really easy with Davids help! The whole team has been a pleasure to work with! Thank you Wallace Ford of Kingsport and David Carver for a great experience!”