Toyota of Tri-Cities

“They could not perform the recall service when we arrived for our appointment. They told us they would order a part for an additional recall and call us to reschedule. They never reached out to us. We finally called them, and they never ordered the part and blamed it on a new invoice system. Poor customer experience.”

“Went with a friend that had purchased a car and had a great experience. Alex Lopez was great to work with very down to earth,helpful, friendly and new his cars. When we first walked in I thought man this place is beautiful we were greated with cookies, coffee and even massage chairs while we waited. Every single person that worked there was so friendly and helpful. I believe Neal helped us with the financial part which didn't take that long once we got back there. Thank you again Toyota I hope to see you again soon to purchase my self one. I love Toyota's there the best car I highly recommend this place!”

“⭐️⭐️⭐️⭐️⭐️ Overall a great experience – especially thanks to our amazing salesperson, Saul Diaz! I truly felt like he was looking out for me throughout the entire process. I came in with money to put down and my mind set on a Highlander. However, after working with Saul I came to realize what I really needed was a Sienna. Unfortunately, they're still in high demand so it wasn't easy to get the trim level and color I wanted. However, Saul kept me posted until it was finally available. That level of care and communication meant a lot. The dealership itself is very welcoming — clean, comfortable, and full of nice amenities, which made the whole process feel easy and low-stress. As others have mentioned, the finance manager did spend a long time going through warranty add-ons and other extras before finally accepting "no thanks." Despite that, I got my dream car, and thanks to Saul's authenticity and sincerity, I'd still call this a great experience overall.”

“If you’re looking for a “just another dealership” kind of experience—Toyota of Tri-Cities is not the place for you. This is a FAMILY dealership with truly top-tier service. They’ve worked with even the most challenging buyers (like me!) and still made the process easy, fun, and genuinely positive. We’ve known Rade for 13 years, and we’ll always come back to say hi and check in. He genuinely cares, is fantastic at what he does, and if his boss is reading this—he deserves a raise! 😉 Special shoutouts to Carlos and Eddie—they’re always incredibly helpful and remember us every time we stop in. And Noel—what an awesome guy! He helped us get our Tacoma and made the whole experience smooth. He’s kind, a great listener, and definitely not your typical pushy salesman. It means a lot to be treated like family every time we walk through the doors. Our 13-year-old daughter has literally grown up visiting this dealership, and our son always gets the rockstar treatment—massage chair, cookies, juice… It’s the little things, and they always get it right. Everyone greets you with a smile, and you leave with a laugh and a full heart. Toyota of Tri-Cities is our #1 spot—and if you’re considering them, don’t just take our word for it. Go see for yourself! — The Osborn Family Loyal customers for life ❤️”

“Noel Torres was kind, inviting, and knowledgeable. He made sure I felt welcome and helped me to finally own my dream car at an affordable price. I’m thankful to him and his team for making it possible.”