Carvilla

“5 ⭐️s Great customer service here! My experience was easy and smooth. Be sure to ask for Jordan Gillette. She was amazing and really made me feel like a was her top priority throughout the buying process. She went above and beyond my expectations!! Thank you again Jordan for an amazing experience!”

“READ ENTIRE REVIEW. I'm so happy to see I'm not the only one who has been misled by this company. I found a 2019 Kia Niro listed for sale at an affordable price and was assisted by Herb. When I arrived in Kennesaw GA from Loganville GA I was told the vehicle wasn't ready yet and was shown a few other vehicles for purchase. I test-drove two or three vehicles that had slight mechanical issues or major interior damage. Seeing that these were noticeable issues I decided to wait for the vehicle to be prepared for purchase and given a loaner until my vehicle was ready but not comparable to my purchase. Time continued to pass and I continued to inquire about the status. Herb checked on the vehicle each time I called and the car still hadn't been finished. When I was ready to call and pull my deposit back. I checked and "the car was ready" but needed a few cosmetic pieces attached and a bit of internal work to be finished. So I was told to return for completion. Oil leaked onto the driveway the first night I brought it home and I brought that to Herb's attention he informed me the mechanic would fix it and he did. However the cosmetic pieces were never attached, one cosmetic piece on the right side hangs lower than the other. And a few months later not even 6, the brakes are now dangerous and deadly to my life, my engine light has come on and off and I feel completely misled, disgusted, and taken. Why is there a website to request service but it's never answered or fulfilled? Please have your vehicle thoroughly inspected by a second mechanic before you get too comfortable with your purchase. Sonny the owner is absolutely amazing and truly cares about his customers. After reading my review, I received a call from Sonny, and I described my ordeal trying to receive service. Sonny personally saw to it that my vehicle was fixed and ready for pickup in a timely manner after receiving it. I am so happy and thankful for his kind service and was informed to reach out if I needed anything else. !!!!!!!!!!!!!!!!!!URGENT UPDATE!!!!!!!!!!!!!!!!!!!!!!!! PLEASE FILE WITH THE NHTSA IF YOU HAVE A FAULTY KIA Niro I received awesome and caring service when I alerted Sonny the owner that the 2019 Kia Niro I purchased about 5 months earlier was having a severe brake issue. Fast forwarding a year and 3 months later (but 8 months from the time of service) I'm now having severe transmission issues and I'm scared to drive my vehicle as I know this could lead to a lock-up or engine fire. The vehicle is now a hazard to me and the road. I contacted Sonny informing him of the issues as I continued to search for KIA class action lawsuits and was given the option for a used transmission at my expense for payment, pick-up, and labor. Given the fact that he states he's a godly man, I am having a hard time believing he sold me a defective vehicle as they kept my vehicle after signing for it, from February to March due to needed repairs. However, given the fact that no help is being offered and no accountability is taken. I have filed with the NHTSA and will also be filing with the BBB. Kia unfortunately has multiple class action lawsuits regarding defective vehicles and it will only be a matter of time before my 2019 Niro is named as a defective vehicle. Carvilla and any other used car dealership should be held accountable for deceptive sales and practices. SIDE NOTE: I called KIA and they are willing to fix the vehicle if it's certified pre-owned, but Carvilla does not sell CPO vehicles or at least mine isn't.”

“I am thoroughly convinced that my entire experience was predestined as a Divine intervention, because I was fortunate to meet Emeka Foster at Carvilla. Over the years I have purchased 6 other vehicles, and I have never had a more positive experience with a salesman as I did with this purchase. Emeka is professional and personable. Unlike other salesmen I've experienced, there was absolutely no sign of him prejudging me because I'm a woman. He listened, determined my needs, and respected the fact that I had done my research. He answered my questions, eased any anxieties I had, and acted as the liason between me and his manager when necessary. From the initial introduction to the final handshake, you will not be disappointed working with Emeka Foster. S. Davis”

“I had an amazing experience from start to finish! Isabelle worked with all of my questions and fulfilled every expectation. The entire staff was genuinely so helpful and I will highly recommend coming in to anyone looking to purchase a car!”

“Outstanding Experience at CarVilla - Truly 5-Star Service! My wife and I recently purchased a 2018 Mercedes-Benz GLC 43 AMG 4MATIC from CarVilla, and I cannot say enough positive things about our experience. From the moment we walked through the doors until well after we drove off the lot, every aspect of our interaction with this dealership exceeded our expectations. Robert, our salesperson, was absolutely exceptional. He made both my wife and me feel genuinely welcomed from the start, creating a comfortable, no-pressure environment that made the entire process enjoyable. His product knowledge was impressive, and he took the time to answer all our questions thoroughly. Robert's customer service skills are truly top-notch – he struck the perfect balance between being helpful and giving us space to make our decision. The finance process, which can often be stressful, was handled beautifully by Chris, the finance manager. He went above and beyond to ensure we understood every document we were signing, explaining everything in crystal-clear terms. There were no surprises, no rushed signatures, and no confusion – just professional, transparent service that made us feel completely confident in our purchase. What really sets CarVilla apart is their commitment to excellence even after the sale. Robert noticed some minor imperfections on the vehicle's rims and immediately arranged for Collin, their wheels restoration expert, to provide after-sale service to address these issues. This attention to detail and willingness to make things right demonstrates the kind of integrity you rarely see in today's marketplace. As if excellent automotive service wasn't enough, Robert even took the time to recommend a fantastic Italian restaurant for us to visit after completing our purchase. His recommendation was spot-on – we had an absolutely wonderful dinner that was the perfect way to celebrate our new car. CarVilla has created something special here. This is what a 5-star car buying experience looks like from beginning to end. The entire team works together seamlessly to ensure customer satisfaction at every step. We couldn't be happier with our Mercedes-Benz or with the exceptional service we received. If you're looking for a dealership that truly cares about their customers and goes the extra mile in every aspect of the experience, look no further than CarVilla. We'll definitely be returning for our future automotive needs and will be recommending them to friends and family without hesitation. Thank you, Robert, Chris, and the entire CarVilla team for making our car buying experience exceptional!”