CarMax Kenner

“To save yourself time, please be aware that you will be waiting regardless of your purpose. It is advisable to avoid dealing with Brittany, as she may rush you and attempt to sell you a warranty due to her commission. The car was returned due to the lack of communication, and Brittany was unwilling to schedule a service repair for the first car I was interested in. Please be aware.”

“DO NOT TRUST THEIR "125-POINT INSPECTION." I bought a Hyundai Kona here and thankfully took it straight to an independent mechanic. The mechanic immediately found an active rodent nest under the hood, a broken engine cover, and a completely empty engine coolant reservoir (a massive overheating risk). It is physically impossible that a CarMax technician actually did their 125-point checklist without seeing a rat's nest and bone-dry coolant. ​When I brought the unsafe car back to use their 10-day return policy, their customer service vanished. They stonewalled me, making me wait in the lobby for about 4+, seemingly hoping I would just give up and leave. Their "no-haggle" marketing is just a mask for selling poorly inspected cars and providing terrible service when they get caught. Get your own mechanic, or better yet, go somewhere else.”

“I’ve sold, bought, and sold another car at Carmax and the process for each sale/purchase has been so easy. They minimize the hassles and have done the paperwork quickly for all events. I’ve felt the the offers for my cars and the purchase price I bought at were all fair too. Will definitely be using them again when I’m ready for a new car!”

“The worst used-car cliché come to life. I’m a reasonable 62-year-old man with realistic expectations when dealing with a large corporation. I understand that even good companies can have an incompetent employee. At CarMax, however, incompetence appears to be systemic—a chain of dysfunction, miscommunication, and complete disregard for the customer. Our experience began when we found what seemed to be the perfect SUV, located at a CarMax several states away in Tampa. Almost immediately, we were flooded with automated texts, emails, and calls about our interest. We were offered the option to pay $300 to have the vehicle shipped to our local store for a test drive, with an estimated arrival window of December 26 through January 2. We agreed, paid the fee, and completed financing and paperwork with a salesperson. January 2 came and went with no communication. When we contacted CarMax, we were told the vehicle was still “in transit” and that no one could provide an estimated arrival date. We were also informed that CarMax uses a third-party transporter and has no way to contact them. That explanation alone should concern anyone considering a purchase. After escalating to a customer service supervisor, I was told the vehicle was actually already at my local dealership and that we would be contacted on January 5. We were not. When we called the local dealership in Kenner, LA, the general manager told us the vehicle was still in transit and delayed. I informed him that the vehicle had been pinged on his lot days earlier. He assured me the process would be expedited and that someone would reach out regarding EXPRESS pickup. No one did. One final attempt to get answers resulted in yet another vague explanation: the vehicle was now being moved from a storage lot for inspection and would be ready within 24 hours—days after we were first told it had arrived. It’s remarkable how quickly accountability disappears once you’ve already purchased a CarMax vehicle. No one seems to have answers, authority, or concern—even at the management level. The Kenner, LA CarMax exemplifies a culture of neglect and indifference. I can’t mention competitors by name here, but I strongly recommend the one that sounds like “Nana.””

“So today my sister and I went in she got a new car and as she was signing a well known local bakery By the name of Randazzo‘s walked in and brought CarMax a king cake. This is southeast Louisiana . My sister asked a worker to ask the manager for a piece this Man said o no . ‘tis the season to be jolly . I was going to get me a car but not from this place . And as soon as I open my mouth said yeah that just. It right behind you just got a car off the lot and we in jolly season. And yeah some people might be like oh well get your own but it’s just the Principal And knowing it is Christmas time, as I said, ‘tis the season two will be Jolly la la la la la la la la. And have the nerves to tell my sister go to lunch spend $40 come back with the receipt and will give you $40 cash back. Me thank you but no thanks Instead of two cars coming off the lot you only got one to come off a lot. No complain against the workers at all this is only on the manager of Carmax in Kenner,la”