Cable Dahmer Cadillac of Kansas City

“I would not recommend anyone to get a car from here I put damn near 11,000 dollars down 2 and 3week of me having the car I was experiencing squeaky brakes and grinding noise I return to the dealership.. They clam they put new brakes and rotors on the car in November they stated I needed new ones and I will be responsible for the price… They also told me to just wait and ride them out because they was new brakes and needed to be worked in… A month later the brakes are louder the rotors are grinding worse so I return to the dealership for a second time to experience bad customer service and them trying make me pay for new brakes that I shouldn’t be responsible for I just got the car yall claim it’s new brakes on the car I will have someone els look at my brakes and rotors since it seem they don’t wanna do there job… The manger I talk to was very rude and not helpful at all he insisted I ride the brakes out they would be fine…. Aging I put damn near 11,000 dollars down I shouldn’t be experiencing no issues with this car at all… if it’s a problem with me getting a refund, I will be filing a lawsuit..”

“I honestly didn’t think it could get any worse than our first experience with a Cable Dahmer dealer we had back in 2020, when we purchased a vehicle from one of their other sites. That experience was so bad, my wife wanted no part with purchasing through any of their dealers and refused to even look at their vehicles, but I thought I would take a chance given our long search had been coming up empty. We found a vehicle we were interested in and set up an appointment with their sales team to go test drive the car. I was contacted several times before heading over with several messages of “Great news, still available”. When I got there I met Sergio, who immediately asked me what kind of vehicles I was interested in, which I thought was strange since I submitted an inquiry and set up an appointment for a specific vehicle. After I told him the vehicle, he then proceeded to ask if I was open to other similar models or same model in different colors. Again, strange given why I was there. He led me back to his office and sat me down, asked a couple questions and then disappeared for about 15 minutes. As this was happening, I was replaying all his questions in my head and wondering why the car wasn’t waiting out front like any other time I had visited a dealer for a specific car with an appointment. Sergio finally came back with a manager and I knew there was an issue. He let me know they had sold the car two days earlier and that he didn’t have time to check to see if it was available because he was “really busy”. When I pushed him on how that wouldn’t have been the 1st step before setting an appointment, he made excuse after excuse about how it wasn’t his fault and that he had lots of meetings and was very busy. I told him how it felt a lot like a bait and switch situation, especially given his initial line of questioning. I don’t know what would be worse, that he truly didn’t know it was sold prior to our meeting or setting the appointment up with the intention to sell a different car (including different models and ones several years older). I was obviously frustrated and was ready to walk out. One of the mangers stepped in and said he would look through their database and try and find something comparable and would let me know in an hour or so if they could find something. Against my better judgment, I said ok and gave my top 3-4 priorities for them to look for. About an hour later, Sergio reached back out with an option and wanted me to come and take a look. I started asking questions about the vehicle and quickly learned it was a completely different trim level, different wheels and none of the options I wanted. I gave him 3-4 must haves and this vehicle once again had 0 of them. Sergio was ready to waste my time for the second time in a deal to try and sell me a vehicle not even close to what I had set up an appointment with him on. I am so glad I asked those questions because he was willing to have me drive all the way back over there to be disappointed. I caution anyone that does business with this dealer, especially with Sergio to get multiple confirmations vehicles are still in stock before you spend any of your time visiting their lot in person. Do better Cable Dahmer, because you have lost these potential customers forever.”

“Bob and the Cable Dahmer team were amazing! Bob Van Vliet was very kind, insightful, and, most importantly, didn’t put any pressure on us during the sale. Altogether Bob made the buying process so quick and easy! Would definitely buy another vehicle from this dealership, could not recommend more! Thank you, Bob, and the Cable Dahmer team, again, for the amazing day!”

“Highly recommend coming to this dealership specifically for Sergio!! Car shopping was a spontaneous adventure of mine after the engine of my last car went out. Sergio was so welcoming and very helpful when it came to exploring all my options. Thank you Sergio for being so fun to work with and for saving me in those streets! I’ll be back for sure!!”

“Brock is my service advisor at Cable Dahmer Cadillacs of Kansas City for nearly 10 years. He is just super awesome, very professional and knowledgeable. I trust him and receive great service from him every single visit. Highly recommended! Thank you so much, Brock!”