Serra Jackson Automotive

“Great experience with Mark Talkington. He was patient with me because I didn't know vehicle I wanted. After my purchase, he followed up on everything he promised. I strongly recommend Mark and Sierra Chevrolet.”

“I had a radio upgrade and repair. New parts. Customer Service was great . Thanks Vince and Stan. At the same time I had a sensor go down related to my tire monitoring system. I was told by people above Stan and Vince that I would be responsible for the repair of that > $ 600 dollars. Mind you I had not even owned the car for 2 months. In my opinion they should have stood behind the car and fixed it's problem at no cost to me. I am disappointed about that. I do appreciate everything that Vince did to help me . Vince is the reason that I will continue to buy from Serra but I am disappointed in the decision that the company is trying to make me pay for repair to replace the sensor. Serra should stand behind the car and make it right .”

“We are very satisfied with the service we received from Serra. We took our Cadillac to a local dealership for some warranty work to be done on it. The parts were on back order. We left our vehicle there for 6 weeks waiting for the repairs to be completed. That dealership would not give us a loaner car so we picked up our vehicle, put it on a trailer and drove 3 hours from our home to Serra of Jackson where we purchased the vehicle to have the warranty work done. They provided us with a rental car to drive while they were waiting on the parts to come in to repair our vehicle. The service department employees were extremely helpful and friendly. We would recommend them to anyone interested in purchasing a new vehicle or needing repair work on the vehicle they currently have.”

“May 2022, I purchased a new Corvette from Serra. The first oil change was great, no problem. After the second oil changed, check engine light came on. Need a new muffler, great cover under warranty. May 2025 the sunroof cable broke, I asked to make sure it's under warranty. Yes, only 7000 miles it's under warranty. I have to take it in twice to get it replace. 2 days later, sitting at a red light in the rain, water coming in from the sunroof in two locations. Took it back to Serra, this time they told me the car is out of warranty in March. So, if I want them to fix the leaks, I will have to pay for it and I also owe them I don't remember exactly but some where around $350 for the cable repaired in May. I walked out.. Will never come back. Will never buy or use the service at Serra.”

“The guys at Serra of Jackson always go above and beyond to make sure our needs are met. We have purchased our last 3 vehicles from them, because the customer service is top notch. Highly recommend seeing them for your next purchase!”