CarMax Indianapolis

“Excellent experience from start to finish. Paul and everyone else we worked with were great. We purchased a vehicle but decided a few days later it wasn't the right car for us. CarMax took it back, no questions asked. We chose another car that was a better match and they were able to process the refund quickly with no glitches. These folks go above and beyond.”

“Laurie was great from start to finish! Helped me get into the vehicle 🚗 I wanted Also dibs to staff, finance, service department Everyone is an integral part of this awesome CarMax Max helped me sign paperwork at end After receiving thru email first by the time I got to dealership only took a few minutes b4 I was driving off in my new car 🚙! Thx Max! Brilliantly done!”

“This time around buying a car was not a pain or a huge stress. Laurie Made it in fantastic experience. Wonderful customer service with no pressure. I was on a time restraint and she made it’s so easy that I was out of there with a brand new car in time to spare…. Thank you!”

“CarMax doesn't abide by their policies. They do shady business. I do want to say on our first visit to CarMax we bought an Audi, that the first guy that helped us was great. Thank you Allante for helping us. Unfortunately we had to return the Audi because it had issues. On our second visit to CarMax to return the Audi and purchase the Tesla the second guy that helped us sat directly behind Allante's desk and because it was Allante's day off, he had to cover for him without any commission treated us differently. He's about 6'2 with black glasses. He was very bland towards us as if he didn't want to help us. Unfriendly and judgmental. He wouldn't allow us to test drive nor take a look at the second car before purchasing it. Which we thought was very rude, unprofessional, and unusual, but we needed a car so we went ahead and purchased the Tesla. The Tesla ended up having charging issues. It wouldn't charge to full capacity. So unfortunately time wasted again and we needed to exchange it yet again. On our third visit to CarMax to return the Tesla we needed to purchase a different Tesla. They had no issues buying the Tesla back. But when it came to repurchasing a third car this time they wouldn't sell us a car. They said we were banned from doing business with and wouldn't give us a reason. They left my small child, my wife, and I without a car. If they didn't want to do business with me why did they purchase the Tesla back from me without allowing me to purchase another car. Extremely bad business. They have no morals. They wouldn't even give me an explanation to why. The manager David was extremely discriminating. When my wife said that she would purchase the car, he said no she probably won't be able to get approved either! Without even checking her credit or anything. He assumed just by looking at her! We have never felt so discriminated against. I have tried to call Carmax customer relations and they even said they don't know why we were banned. I felt I was banned from being discriminated against because I have absolutely done nothing wrong for them to ban me.”

“Purchase process was easy and painless, unlike many of my prior experiences. Was able to test drive 2 vehicles without issue. Entire process took about 2 hrs, whereas I've spent half a day purchasing vehicles elsewhere. We had a few small issues with the vehicle in the days after purchase, which they took care of completely and expeditiously. Would definitely go back when looking for another vehicle in the future. Best experience I've ever had with vehicle purchase.”