CarMax Indianapolis

“Carmax makes it so easy to sell your car! We got an online quote and then took the car over. All of the staff is so helpful and friendly. They are very aware of wait times so they are efficient and communicate well. So impressed with this company. Their online quote was spot on and within 45 min we had sold our car and had a check in hand. So impressed!”

“I have purchased two cars from CarMax, including my most recent one, from this location, in December of 2025. I highly recommend using them. Excellent sales service from Jon K. He was fun to work with and went the extra mile to make sure I was happy, with zero pressure. Steve in their service department was a big help when I had to deal with an odd mechanical issue during their initial sales warranty. Everything was covered, no questions asked. I am sure there are other great places to buy used cars, but you will not go wrong here.”

“I am absolutely impressed with my experience at CarMax. I purchased a Tesla Model Y on 01/17/2025, and from start to finish the process was smooth, transparent, and stress-free. Not only did CarMax work with me to find a vehicle that fit within my budget, but they were incredibly patient while I made my decision. I went back and forth between the same few vehicles more times than I can count, and never once did I feel rushed or pressured. That level of patience alone speaks volumes. I’m also very grateful for CarMax’s 10-day money-back guarantee, especially when purchasing a used vehicle. Shortly after driving home, I noticed a few minor issues that needed attention. Victoria, Hillary, Steve and Turhan addressed everything immediately, got me scheduled right away, and made the entire process effortless. That kind of responsiveness is rare and truly reflects what real customer service should look like. CarMax is currently replacing my tires, repairing a chip in my windshield, and sending the vehicle to Tesla to address an issue with the speaker and cameras — all fully covered under the warranty. That alone says everything about their integrity and commitment to standing behind their vehicles. I’ve purchased all of my vehicles from Hubler Chevrolet over the past five years, but after this experience, I will not be returning. In comparison, CarMax offers fair pricing, transparency, and a level of service that feels genuinely customer-focused. If you’re anywhere in the Indy area, I strongly recommend giving CarMax a chance first. This was hands down one of the best car-buying experiences I’ve had, and I truly appreciate the outstanding service.”

“This time around buying a car was not a pain or a huge stress. Laurie Made it in fantastic experience. Wonderful customer service with no pressure. I was on a time restraint and she made it’s so easy that I was out of there with a brand new car in time to spare…. Thank you!”

“CarMax doesn't abide by their policies. They do shady business. I do want to say on our first visit to CarMax we bought an Audi, that the first guy that helped us was great. Thank you Allante for helping us. Unfortunately we had to return the Audi because it had issues. On our second visit to CarMax to return the Audi and purchase the Tesla the second guy that helped us sat directly behind Allante's desk and because it was Allante's day off, he had to cover for him without any commission treated us differently. He's about 6'2 with black glasses. He was very bland towards us as if he didn't want to help us. Unfriendly and judgmental. He wouldn't allow us to test drive nor take a look at the second car before purchasing it. Which we thought was very rude, unprofessional, and unusual, but we needed a car so we went ahead and purchased the Tesla. The Tesla ended up having charging issues. It wouldn't charge to full capacity. So unfortunately time wasted again and we needed to exchange it yet again. On our third visit to CarMax to return the Tesla we needed to purchase a different Tesla. They had no issues buying the Tesla back. But when it came to repurchasing a third car this time they wouldn't sell us a car. They said we were banned from doing business with and wouldn't give us a reason. They left my small child, my wife, and I without a car. If they didn't want to do business with me why did they purchase the Tesla back from me without allowing me to purchase another car. Extremely bad business. They have no morals. They wouldn't even give me an explanation to why. The manager David was extremely discriminating. When my wife said that she would purchase the car, he said no she probably won't be able to get approved either! Without even checking her credit or anything. He assumed just by looking at her! We have never felt so discriminated against. I have tried to call Carmax customer relations and they even said they don't know why we were banned. I felt I was banned from being discriminated against because I have absolutely done nothing wrong for them to ban me.”