Bob Rohrman Indy Hyundai

“I love Hyundai's.. I understand things happen and cars get recalls. But when you call to make a appointment to get your recall fixed and they set up a time and day and you make sure you show up for your appointment just for them to say they don't have your parts. You live a hour away and work Monday thru Friday and try to get your next appointment for a Saturday and the guy Eric at the desk states that they do , do services on Saturday and I could bring my vehicle back on a Saturday. Well I get the message the parts have came in and to set up a appointment. I call to get a appointment and was told they do not do services on vehicles on the weekends only Monday thru Friday. Made a agreement so after work I could bring my vehicle up to get fixed. I was told 1 to 3 hours. Went to the waiting room then Eric comes to tell me that they would have to get a tech to come to fix the recall and it now might be 4 to 5 hours. After getting up at 1am to go to work and after work come here at 12:30 for your scheduled appointment just to be told that they are not prepared for your appointment. That's not how to keep customer's or to keep ppl wanting to buy Hyundai's. Plz get your alls business together and make it right. If you all say something make sure its right and if you all schedule a appointment make sure you all have the ppl and tools and parts before ppl takes time out of there busy. Its not right for the customer to have to go through all the trouble for nothing to get done with there vehicle's they worked hard to get..”

“I purchased a vehicle from this dealership on October 30, 2025, and within days discovered the car was infested with roaches. At first I noticed a single bug and assumed it had somehow gotten into the car. Shortly after, I opened the door at night and saw multiple roaches freely roaming inside the vehicle, making it clear this was an existing infestation from the previous owner. When I contacted the dealership, I initially couldn’t get through. When I finally did, I was told I needed to speak directly with the salesperson who sold me the car, Crissy Burton (also known as “Crissy the Car Fairy” on Facebook), instead of being helped by management. I found this extremely unprofessional, especially given the seriousness of the issue. I waited for a call that never came and ultimately had to reach out myself. When I finally spoke with her, I was offered a loaner vehicle while my car was “bombed.” I made it clear I did not want the vehicle back—alive or dead bugs were unacceptable. I had owned the car for less than a week, and after waiting years to purchase a vehicle, this experience was devastating. Instead of accountability or an apology, I was met with deflection and blame, including insinuations that I may have brought the bugs into the car myself. I had only driven the car to and from work a couple of times, had no food in it, and have never had issues with pests in my life. This accusation was insulting and deeply unprofessional. When I came into the dealership, staff avoided the situation entirely and told me to wait for the salesperson to arrive. At that point, after the ongoing back-and-forth, I requested to speak with a manager. No one took responsibility, no one apologized, and I was made to feel small and dismissed. I am 28 years old but look younger, and I was absolutely treated that way. I was eventually offered a trade for what was described as a brand-new vehicle at the same lease price, only to later discover the vehicle was more expensive and had a previous owner. While I could accept those facts, it became clear that I was being told whatever was convenient in the moment, with no follow-through or honesty. To make matters worse, one of the dealership’s own employees later warned my father about purchasing from here. I wish that warning had come sooner. What should have been a joyful milestone turned into a stressful and heartbreaking experience. I strongly advise others to proceed with caution when dealing with this dealership, especially if issues arise after the sale.”

“I would give zero stars if I could this was my first and last purchase at this dealership I purchased a 2020 Hyundai Santa Fe May 2024 I had my own financing By September I had a issue with the vehicle where the sensor was coming on regarding the gas cap/ check engine light. luckily I had the extended warranty because if I didn’t I would’ve been out of over $1200 Fast-forward since I purchased a vehicle there had been some radar warnings lights that were coming on the dashboard indicating that there was a issue regarding the vehicle sensors crash indicator well I knew from the Car fax there had been a finder binder & should’ve made mention of this issue right away looking back that’s totally my fault but by this being a kind of major dealership in the city I was under the impression they would’ve looked for any kind of vehicle problems and made sure they didn’t miss anything regarding what need to be fixed before putting a vehicle on the lot and selling it especially with the vehicles history Fast -forward to May/June of this year, I am driving and noticed after I put my car on cruise control and set the speed to over 75. The vehicle automatically started breaking and crash warning indicators and sounds coming on , saying that the vehicle was near the point of crashing when it was not OK sent the car to go have it diagnosed. They had car almost a week & I was advised I still was not in place to get a diagnosis took my car to another dealership. They indicated that crash bar & sensor was damaged on the car and it was gonna be almost $3000. Now to their defense. I will say about May of this year. I went to breakfast and noticed that someone had backed into my car, but my fender was not cracked. My fender was not bent. It was not off of the frame or anything there was small scratches. I finally got it back to Indy Hyundai dealership they disassemble the car and of course they’re saying it’s the crash bar and because that there is some front end damage which again it was nothing but the scratches like maybe normal wear and tear scratches that it would not be their responsibility. Maybe I can file it through my insurance well luckily I did have uninsured insurance and was able to put this on a claim for over 5k mind you however, I believe with everything in me that this vehicle had already been damaged from the fender bender that was taken place prior to me purchasing the vehicle, especially since the previous radars were coming on, indicating that there was an issue with the front radar system, only after whoever backed into me, probably did make it worse, which in turn started the car to have excessive radar, indications, and made whatever issue the car previously had even worse nonetheless they were not willing to accept any responsibility and cover any repair cost in either situation and their customer service in the Service Department was extremely horrible They charged me for a diagnosis fee after I already explained to them. I have been at that shop previously a week or two previously my car had already been there and I already got it diagnosed I felt like they should’ve compensated me for that diagnosis fee after me speaking into the sales manager they did But let me back up when I first had an issue with the car regarding the gas cap sensor and check engine light and I expressed to them. I only had the car less than six months instead of them offering to comp me for that deductible as a good will gesture they instantly try to get me in another vehicle and tack on another loan that I already have why would I ever buy a car for them again? Never will I ever Buy another car from Indy Hyundai or the Rohrman Auto Group”

“I had an amazing experience purchasing my very first new car, and I can’t thank David Davis and GM Jon Blakely enough for making it so smooth and stress-free. David was incredibly patient, knowledgeable, and genuinely focused on helping me find the right vehicle—not just making a sale. He walked me through every detail and made sure I felt confident with my decision. Jon Blakely was also fantastic. He made the entire process feel welcoming and straightforward, and you can tell he truly values customer satisfaction. Together, they created a comfortable and positive environment that turned what could have been a stressful milestone into a memorable one. I’m extremely happy with my new car and grateful for the outstanding service. Highly recommend working with David and Jon!”

“⭐☆☆☆☆ Buyers beware – shady dealership practices and complete lack of integrity. My parents recently purchased a brand new vehicle from Indy Hyundai and worked with Alex. I’ve never seen a clearer example of the stereotypical “used car salesman” behavior. At signing, the dealership switched lenders without permission—a deal that was supposed to be at 0% somehow turned into 8%. When questioned, the excuse was “an error in the computer.” Conveniently, that “error” benefited the dealership, not the customer. Only after being confronted did they switch it back. It didn’t stop there. My parents paid $2,000 for ceramic coating, but when the car was picked up, it was filthy—covered in swirl marks, dirt buildup, and clearly untouched. The white interior of their brand-new car was marked and dirty. When asked, Alex insisted the coating had been done, but the car had the same mileage as before, meaning it never even left the lot. After days of excuses and contradictions, one honest employee finally admitted it had never been done at all. Six days later, the car was finally sent out for the work that was already paid for. It’s beyond disappointing that the only way to get honesty was to catch them red-handed. If you value integrity, transparency, and respect, avoid Indy Hyundai at all costs. This experience was nothing short of deceptive and unprofessional from start to finish.”