Sterling McCall Buick GMC

“Update: My previous 2 review were deleted, I’m sure because they know they didn’t do the right thing. So I’ll keep reposting until they find some morals. I purchased my dream vehicle, a 2018 Ford F-150 XLT, from Sterling McCall on 8/1/2020. It had 39k miles and ran perfect. Which is what you would expect from purchasing a newer modeled vehicle (less than 2 years old). I financed this newer 2018 Ford F-150 XLT with all the bells and whistles for $38,494 along with a $595 dollar fee, they “we add to every purchase” to receive an extra key, full tank of gas and cleaning/ detailing of the vehicle. At least that’s what I was told, which seemed shady since these have always been complimentary items upon purchasing a new vehicle. Upon leaving Sterling McCall I was never given any information on how to work the lock pad on drivers side. I was forced to YouTube how to reset the lock code. The day I purchased and took off in my newly purchased truck I noticed I was only given a half tank of gas. That were my first two shady experiences. Less than a month in I started experiencing play in the steering wheel and an almost rubbing sound along the steering column shafts (which seems to be a lot of problems with Fords). I took it in once I noticed the problem (9/3/2020) and was “sent on my way”, told to call the Ford dealership because I couldn’t replicate the sound after I used WD40 to see if that would fix the problem. The problem temporarily fixed but the steering wheel still had play in it. Fast forward to today 11/3/2020 and there is even more play in the steering wheel and the rubbing noise has come back multiple times when I turn the steering wheel right. It’s been 3 months and I’m already having repeat problems with this vehicle. I attempted to purchase the ford extended warranty at the time of signing but was initially told I was not able to since I didn’t buy it from a Ford dealership. I put a lot of money down along with a trade in and now I can see how it’s all a ploy to get a customer to spend money during a pandemic to keep your business afloat. I was bait and switched. Furthermore, the $595 “fee” was actually for the cost of the Nitro Wheel Locks Sterling McCall placed on the truck. I would not recommend doing business with this shady company. I would take your business to another dealership that won’t send you on your way but instead who will diagnose the problem and get you help like customer service should be. This should not be an out of pocket expense on a newly purchased vehicle a mere 3 months ago and reported it once I started to notice the issue. The attached paperwork will validate my review. Unfortunately I can not add video or I would add the video I took of my truck replicating the noise when turning the steering wheel right. Update: After I posted a review giving Sterling McCall 1 star and informing citizens how terrible the customer service is and how low the morals of Sterling McCall was I finally received a text message, not a phone call, but a text message. I set up a date to bring my truck in to get evaluated for the problem I explained above. Upon receiving my truck back I was informed that an $1,100 part was placed on my vehicle to fix the noise issue. The parts that were allegedly replaced: The intermittent shaft…..it took Sterling McCall less than 4 hours to put these parts on. I took the truck to them on Friday, 12/11/20 at 1305 and received it on Saturday, 12/12/20 at 0935.”

“Just recently purchased my vehicle here and I had the joy of working with Jenifer and Phillip. They were amazing and helped me.”

“Went in for an oil change at the end of January and ended up needing additional repairs. My service provider, Sxochill, went above and beyond throughout the entire process of updating me and providing me with the information required regarding repairs. It’s been a few weeks and happy to report that my car is driving smoothly.”

“The dealership cannot seem to repair my 2024 Sierra 1500 Denali Ultimate correct the first time. On a few occasions, I have taken my truck in for mechanical issues, was told the issue was resolved, yet had the same issue occur less than a week later. I have no confidence in the work being done.”

“The sales team here was excellent to work with. Sharrif, Moses and Jay were all incredible and attentive. The truck we were looking at online was at thier sister location so Sharrif and Jay took the time to go pick it up and bring itto the location we were at for us to see. Outstanding service!”