CarMax SW Freeway

“My daughter and I had a great experience buying two cars at the same time at the Southwest branch. Shadi was very kind, helpful, and professional. I first bought a Toyota C-HR, and he quickly handled everything — the test drive, the paperwork, and the financing. He took time to explain things clearly and made sure I understood everything. Later, I found another car I liked better, and since it was still within the 10-day return period, Shadi helped me exchange it easily. Even though it was his day off, he came in just to help me and my daughter finish buying our cars. He also reminded me about our appointments and added some humor that made the process fun and friendly. I really recommend Shadi to everyone! Thank you so much for your great service — CarMax is lucky to have you! 🚗👍”

“A wonderful place and folks to do business with. CarMax gave me the best trade-in value for my van. The on-line process was very easy and user-friendly. When I brought my van to CarMax, the staff working there were very courteous and helpful. The process was so efficient and smooth. Olaf L. was excellent guiding me through the entire process. The best part was that I was provided a check in the exact amount as stated/estimated during the on-line process. A big shout out to CarMax.👍”

“I would like to commend Jordan Williams at the CarMax Southwest Freeway location for providing an exceptional car buying experience. From the beginning, Jordan ensured that the process was seamless and transparent. He worked diligently to secure the vehicle I originally wanted while honoring the down payment amount that had initially been agreed upon, which was greatly appreciated after a less satisfactory interaction with another salesperson. Jordan went above and beyond to make the process as convenient as possible. When I mistakenly brought the wrong card for my payment, he arranged transportation for me and even accompanied me to the bank to ensure everything was handled smoothly. His professionalism, patience, and genuine commitment to customer service set him apart and made me feel valued throughout the entire process. I highly recommend Jordan Williams at the CarMax Southwest Freeway location to anyone in the market for a vehicle. His dedication and customer-first approach reflect the highest standards of service.”

“Kristen was extremely helpful and knowledgeable throughout the entire process. She answered all of my questions clearly and thoroughly, making sure I felt confident and informed. The test drive was a great experience Kristen was patient, informative, and made the whole experience enjoyable. Highly recommend working with her! Was very happy with both cars that I test drove they were both in great condition!”

“We had been searching for the right car for a while, and after visiting several places, we were lucky to find Phoebe and Jordan at CarMax. They are warm, attentive, and truly work with the intention of serving you and helping you make a smart purchase—not just a sale. From the very beginning, they made the process feel easy and transparent. What CarMax promises as a company—efficiency, integrity, and a pressure-free experience—was absolutely brought to life by them. Phoebe, in particular, went above and beyond to ensure we felt confident and well taken care of every step of the way. Her kindness and professionalism left a lasting impression, and I’m genuinely grateful that she was the one who helped us through this purchase. If you’re looking for people who care, who listen, and who are truly on your side, ask for Phoebe and Jordan. They’re the reason we chose CarMax.”