Archer Volkswagen

“Rico helped me out with purchasing my new 2025 Taos after I reached out to Archer. The process was smooth and he understood my needs clearly. Everything felt very transparent which is exactly what I was looking for for my first vehicle purchase. The rest of the staff was very kind as well, including Claudia and George! Thank you guys!”

“George in the VW Service Department provided outstanding customer service. He was professional, knowledgeable, and kept me informed throughout the entire process. He took the time to explain everything clearly and made the experience smooth and stress-free. It’s refreshing to work with someone who genuinely cares about the customer. Highly recommend asking for George if you need service at VW! #ID4”

“I walked into Archer Volkswagen with an open mind and a clear mission: to find a safe, comfortable, spacious, and reliable vehicle. The Archer family business truly understands family, safety, and honesty. I experienced all of that from the moment I arrived. From start to finish, my options were clearly laid out. I sat in and explored every vehicle I thought I wanted, but Lee, my sales advisor, ultimately put me in the vehicle he knew I’d love and genuinely needed. His experience, insight, and honesty made this entire process a major plus. One test drive was all it took! I drove off the lot in the perfect car for me. I’m incredibly excited to start my journey with my new Volkswagen Atlas Cross Sport. This was hands down the best car buying experience I’ve ever had. At Archer Volkswagen, you feel welcomed, heard, valued, and supported throughout your entire car buying journey. Five stars, two thumbs up! Get with Lee, get with Archer, get with Volkswagen. Highly recommend!”

“My experience has been nothing less than exceptional! Jin has been absolutely professional at the highest level. Always providing excellent customer service! Always answering all my questions with courtesy and compassion and responding quickly. I had never needed to follow up with him because he always has kept me in the knowing with any updates. Very professional and caring. I haven’t experienced that level of customer service anywhere else. Thank you for always providing excellent customer service 🫶🏽”

“i dropped my 2019 Atlas off around 10am, George was my service guy. i called ahead of time as i was in the middle of working at an offsite and had to jump my car with cables as it wasnt starting. i explained to George that the last 2 weeks or so I have been having several alternating warning lights saying the various assist systems were having errors, inclusion steering assist, abs,tpms,start/stop... sometimes 1 or 2 lights and sometimes all. regardless we did think the battery had something to do with it. George told me there would be a $165 charge for the system diagnostic. I said fine. That is the last I heard from anyone. I was picked up by my colleague leaving my car there around 1015am on 9/9. later that afternoon, after not hearing any status, or getting a reply to my texts that i sent to George, I walked in behind him and asked the status of my car. He was frazzled and went off to find out. He had not done anything to my car and it had been there 7 hours. No diagnostic, no battery check, he didn't even know if he one in stock until then after 10 minutes he came and told me they have a battery and will replace it and get me on the road. it was close to closing time, and i waited another 45 minutes before he came with the invoice for $360ish which included the battery at retail, and the labor to install it. no diagnostic fee. So I pay, and go home. I am thinking it was the battery, which I don't even know was dead for sure... Anyway, think it is fixed? no... the next day and ever since i still have the various error lights coming on sometimes and resolving sometimes including my steering assist which you can really tell when that is not working. So if they had taken some time and not had to rush at the end of the day, they may have done the diagnostic and figured out what was actually causing the issues, something in my computer system is bad or going bad. i have made an appt at a non-dealer VW and European service specialist for tomorrow and will hopefully not have any issues after. No thanks to Archer.”