Whites Automall CDJR

“I had an issue with a different dealership and wanted to switch out for a different vehicle. The preowned section helped out big time! They have me a deal I didn’t want to refuse. They helped me out and my family is grateful. I plan on doing all my services with this company since they are just right for me and I’m sure will be right for anyone looking for a vehicle! Thank you again!”

“****UPDATED****AGAIN***** Brand-new truck. 4,790 miles. Catastrophic steer-tire failure at ~70 MPH on the interstate. This wasn’t cosmetic damage or an inconvenience. This was a high-speed safety failure. Anyone with real driving experience knows you do not slam on the brakes during a steer blowout—you maintain control and safely exit the roadway. That required driving briefly on the damaged tire, because staying alive matters more than preserving evidence for a dealership argument. After waiting FIVE DAYS for a response, I was told: • There was a “hole” in the tire • Because I had to drive on it to get off the interstate, I “couldn’t prove” it wasn’t my fault • Therefore, nothing would be done Translation: I was dismissed and effectively called a liar for handling a dangerous situation exactly the way you’re supposed to. Let’s talk numbers, since that’s clearly the only language spoken here. This is a ~$100,000 vehicle. The tire in question is a budget Nexen tire worth roughly $200. Your own business cards advertise $100 referral fees. White’s Auto Mall chose to protect a $200 tire instead of a customer. As a direct result: • I am moving all warranty and service work to another dealer • I canceled my upcoming Ram order • I switched to Ford You didn’t lose me because of a tire. You lost me over principle, accountability, and a complete lack of customer advocacy. What makes this worse is the safety implication. This was a steer-tire failure at highway speed. Dismissing a customer because they followed proper blowout safety procedure sends a dangerous message: it punishes safe behavior and incentivizes unsafe actions just to “preserve evidence.” That’s not how serious safety issues should ever be handled. No concern for safety. No escalation. No attempt to help. Just delay, dismissal, and indifference. If this is how White’s Auto Mall handles customers after a serious interstate safety event, buyers should think very carefully about where they spend their money. Apparently this dealership is doing well enough that it doesn’t need repeat, loyal customers. I appreciate the reply, but several key points in your response need to be corrected for accuracy and context. First, whether the vehicle was purchased from your dealership is irrelevant. I contacted White’s Auto Mall because you represent the Ram brand locally and offered to assist with the claim. You agreed to review the issue and act as the intermediary. Once you chose to engage, professionalism and advocacy mattered. Second, the tire was a steer tire that failed at approximately 70 mph on the interstate. Industry-accepted safety guidance is clear: during a steer blowout, the driver should maintain control, avoid hard braking, and safely exit the roadway. Doing so necessarily involves driving briefly on the damaged tire. Characterizing that as “evidence against the customer” penalizes correct and safe behavior. Third, stating that the tire showed signs of being “driven on” and therefore denying coverage creates a dangerous and unreasonable standard. It implies that a driver must choose between personal safety and preserving a tire for warranty purposes. That is not a standard any safety-focused dealership or manufacturer should endorse. Fourth, the reference to a plug and puncture was not disclosed to me during the five-day delay, nor was any opportunity provided for independent inspection or discussion before the claim was dismissed. The outcome was delivered as final, with no escalation offered and no concern expressed for the seriousness of a high-speed steer failure. Update for clarity: The dealership’s initial public response referenced a plugged tire and a puncture attributed to road hazard. That language has since been removed. For the record, no plug was disclosed to me during the five-day review period, nor was I provided an opportunity for inspection, discussion, or escalation prior to the claim being denied.”

“Great service this time ! Went in for a brake fluid flush and was out in about an hour. My service writer (Katie) was amazing! Very cheerful, contagious smile and very helpful. Even though she had my driver seat all the way to the steering wheel, we will let it slide this time 🤣.”

“Bought a 2017 Jeep wrangler chief edition. Was told they checked it over… and said it was perfect. It had 4 bad shocks a bad axel which causes the death wobble. And the rear brakes blew out before I made it to Paducah ky still had a 2 hour drive north home. Be very careful. I paid 35,000 it boils for 23,000 and had to do a lot of repairs and of course non was covered under the warranty which was a platinum warranty. Be careful buying from here.”

“Poor Service Experience – Disappointed but Treated Kindly by Staff We took our 2020 Chrysler Pacifica to White’s Auto Mall in Hopkinsville, KY, for service due to several issues: the A/C was not working, the transmission was jerking, and the vehicle was losing power while driving. We originally purchased the vehicle from this dealership when it was Sisk Auto Mall and still have a powertrain warranty, which is why we brought it back here for service. They were unable to get us in immediately and scheduled our appointment for Thursday, June 26, at 8 AM—over a week out. To be clear, this review is not a reflection on the professionalism of the front desk associate, I believe her name was Lauren, who was always kind, courteous, and respectful throughout the process. Our frustration is with the overall service experience. We were told we’d receive an update by the end of the day on June 26, but never heard back. We called the morning of Friday, June 27, and left a message. We did not receive a response until around 3 PM that afternoon. At that time, we were told the technician was still troubleshooting the A/C issue and could not replicate the transmission problem. They said we would receive a follow-up on Monday, June 30, but again, no call. We had to call them ourselves on Tuesday to check on the vehicle. It took nearly an hour to get through to the service department. Once again, Lauren was very professional and gave us a detailed update. We were informed that the A/C components needing replacement included the compressor, condenser, and evaporator valve. We also went into more detail about the ongoing transmission issue, which they still couldn’t replicate. We did not receive another update until Thursday, July 3, when we were quoted a repair cost of $3,300 for the A/C. They still reported being unable to replicate the transmission issue—despite it being a known concern with Chrysler Pacificas. We told them we needed time to consider the repair costs. Since they were closed on Friday, July 4, we went to pick up the vehicle on Saturday, July 5. My wife drove the van back to our home in Clarksville, TN. On the way, she noticed a strange sound and later discovered that a large part had been left inside the vehicle—sitting loose on the back seat. She immediately called the dealership and was told it was an easy fix that could be handled at AutoZone or a local parts store, or we could bring the vehicle all the way back to Hopkinsville. By that time, they were already closed. They said they would cover the cost if there was a charge, but at this point, we were left with a half-finished job and no reliable transportation. In summary, we were without our vehicle for over two weeks, had to chase down every update ourselves, and left with a loose part in our back seat. While we were treated respectfully and professionally by the front desk staff, the overall quality of service and communication fell far short of expectations. We are still without a fully functioning vehicle and are very disappointed in the outcome.”