CarMax Las Vegas

“Good cars but the service it's super low.. Alex,she was looking her watch all of the time ,not hand shaking,nothing,always in a hurry..you can not feel like you want to spend 50 K for a car with this kind of of attitude….crazy !”

“Words aren't enough to express how pleasant the experience of selling my car with CarMax was. I received exactly what was estimated online, and the in-store process took only 30 minutes from start to finish. Their staff is amazing and truly customer-oriented.”

“on October 24 I worked with customer service representative Walter in purchasing this Kia Sorrento. The car is a very good car and the sales rep Walter was a very decent one. Today I'm gonna go into the shop and pick up my plates that have come in after three weeks. However I'm already concerned about a matter. The transmission on the car is pretty jittery and has a tough time shifting in between neutral and reverse or park and reverse and I've been pretty concerned with my wife driving the car. Today I will go in and pick up the plates and have the service take a look at it and hopefully this can be a subject table on responsibility for and take care of and a decent period of time. I did purchase the necessary warranties to make sure that the car is safe and can be taken care of and I have an appointment to take it into Kia on Wednesday to make sure that this is a sustainable matter and that I have not been ripped off. So far the experience has been pleasant, but everything is not experienced in some aspect of it has to do with selling broken or unbroken parts so I will have to see if I will need an attorney to take care of this subject if not taking care of this week.”

“It wasn’t a perfect experience, but I still give 5 stars because I truly believe Carrie in corporate and the GM of the store are stand-up people who genuinely care about making sure their customers are happy and in the right vehicle. In the end, everything worked out as it should. Carrie was extremely professional, patient, and helpful throughout the process, and the GM was equally understanding and supportive. I stand by the fact that CarMax sells reliable, well-running vehicles. Two of my children have purchased cars from them, and I recently purchased a Ford F-150 myself. Each time, the vehicles have been excellent. I’ve been very satisfied with the service I’ve received—both when selling my vehicle (fair offer) and when buying one (fair price). I would feel completely confident recommending this dealership to anyone looking to buy a car.”

“Went to the service desk after making an appointment over the phone for an appraisal. The lady couldn't find me or know anything that was going on. Went to the other front of the store where my name was on the appointment board. Told a couple salesmen. One was quick to do it in a timely fashion with a great offer which was nice. So maybe him saying " you're going to be upside down" before even looking at the car wasn't really necessary. Mixed feelings about this place. The guy was nice and fast so that's why the 4 stars. The service desk not knowing about anything and the guys comment brought it down one.”