West Herr Ford Inc

“I had a great experience at! The staff was friendly, professional, and made the entire process easy from start to finish. Bill and Sabrina were especially helpful — they took the time to answer all my questions, explained everything clearly, and never made me feel pressured. I’m so happy with my new car and appreciate how smooth and stress-free the experience was. Highly recommend this dealership to anyone looking for great service and honest people!”

“I had the BEST experience at this West Herr. I spent two long days trying to get out of a situation I didn’t think I could get out of. William Wallace was my salesman and he was absolutely amazing. He found a car I loved within 30 minutes and already had it waiting for me when I got there. John the manager was amazing, friendly and helped so much to get me into this new car & Tim in finance. Between those 3 I drove home in a dream car when I didn’t even think I could get a new car. They are absolutely amazing and I will always come back to West Herr. If you are looking for a new or used car even if it isn’t ford go see William Wallace at Ford West Herr in Hamburg. He is the BEST.”

“Wanted to trade my lease in early and when I tell you Kelly Hartman made it happen, she was not messing around! I called on a Thursday, by Friday afternoon I was driving home in my brand new bright blue bronco sport! She sent all the applications and credit check through text, I arrived at the dealership at 1:30. I was home by 2:30!!! Kelly is friendly, fun and efficient…All about the customer! Love her!! And Jenna was amazing as well!! I will ONLY go to Kelly from now on!!!”

“My experience with West Herr Ford in Hamburg was absolutely seamless. I had my eye on a specific vehicle, but at first it seemed like it was at another location. Fortunately, my sales rep, Adi, quickly tracked it down in Rochester and had it brought to Hamburg by the very next morning. I stopped in to see it, went to the bank, brought back the check, and within about 45 minutes to an hour I was driving off the lot in the exact car I wanted—at the perfect price. The vehicle is in excellent condition, looks great, rides beautifully, and I couldn’t be happier. The entire process was smooth, efficient, and stress-free. I went there because of a recommendation, and now I can confidently pass along the same recommendation: West Herr Ford Hamburg delivers a top-notch car-buying experience.”

“I recently purchased my new Truck from West Herr Ford, and I couldn't be happier! From the moment I walked in, the staff made me feel welcome and valued. The selection of vehicles was impressive, and I found exactly what I was looking for. My salesperson, Bill Pease, was incredibly knowledgeable and patient, answering all my questions and guiding me through the entire process. It was clear that they genuinely cared about helping me find the right fit for my needs. Bill, Mel and Amanda also made me feel perfectly at home and part of the West Herr “family.” The financing process was seamless, with transparent options that didn't feel rushed or pressured. I appreciated the time they took to explain everything in detail. After the purchase, the follow-up service has been exceptional. They truly stand by their commitment to customer satisfaction, ensuring that I was comfortable and happy with my new car. If you're in the market for a vehicle, I highly recommend West Herr. Their professionalism, friendliness, and dedication to their customers set them apart from any other dealership I've visited. Thank you, West Herr and Bill Pease, for an outstanding car-buying experience!”