Greenwich Ford

“I made the horrible decision of buying an electric car owned it for three months and it couldn’t keep up with how much I drive every day so I decided to swing by Greenwich ford to check out what they had and the whole team was so amazing if your ever thinking of getting a new or used vehicle I would check them out first they helped me through the whole process and got me in my new car on the same day I truly appreciate the help and amazing service they offered and I love my new ford explorer Jay was awesome I highly recommend him he treats his customers like family and helped me find exactly what I was looking for”

“⭐⭐⭐⭐⭐ Josh at Greenwich Ford was excellent to work with from start to finish. He was knowledgeable, honest, and made the entire buying process smooth and stress-free. He took the time to answer all of my questions, kept me informed throughout the process, and never made me feel pressured. His professionalism and customer service really stood out. If you're looking for a great salesperson who genuinely cares about his customers, I highly recommend asking for Josh at Greenwich Ford. Thanks again for a great experience!”

“I have been experiencing transmission issues with my 2022 Ford F-350 and have been working with Greenwich Ford to resolve them. I purchased the truck from this dealership and also have a 10-year/100,000-mile Ford extended service contract. My first visit to Greenwich Ford resulted in being told that the transmission only needed to be reprogrammed because it is an adaptive transmission. As the owner of an automotive repair shop myself, I understand that transmissions require proper diagnosis, and I had already performed routine maintenance, including a fluid and filter service, approximately 3,000 miles prior. Despite having an extended warranty, I was charged $515 for the reprogramming because I was told Ford would not cover it. Since I needed the truck for an upcoming trip hauling a trailer, I reluctantly agreed. Unfortunately, shortly into my trip, the exact same issue returned—a harsh shift between fourth and fifth gear. After returning from Virginia, I contacted Greenwich Ford again. To their credit, their pickup and delivery service was excellent and greatly appreciated. During the second repair attempt, Greenwich Ford replaced the transmission valve body under warranty. However, the hard shifting issue remains unresolved. While I appreciate that this repair was covered, the truck continues to exhibit the same symptoms that originally brought it in. Additionally, I attempted to use the complimentary oil change and service package that was included when I purchased the truck. Since I typically perform my own maintenance, I had never used this benefit before. I specifically informed the service advisor that I wanted to use my complimentary service, and I was told that would not be a problem. However, when I received the invoice, I discovered I had been charged approximately $180 for the oil change. After contacting the dealership multiple times, I was initially told a refund could not be issued because the charge had already been processed. Only after several conversations was I assured that a refund would be issued. Nearly two weeks later, I still have not received it. What is most disappointing is that after speaking directly with Ford Motor Company, I was informed that the original transmission reprogramming should have been covered under my extended warranty plan. As a result, I was charged $515 for a repair that Ford later indicated was eligible for coverage, and I was also charged for a complimentary oil change that should not have been billed. The financial aspect is frustrating, but what concerns me most is the lack of communication, accountability, and trust throughout this process. As someone who owns and operates a repair shop, I understand that diagnosing and repairing modern vehicles can be challenging. However, customers deserve transparency, honesty, and follow-through. At the end of the day, I still have a truck with unresolved transmission issues, have spent considerable time dealing with billing disputes, and have lost confidence in this dealership’s service department. While I appreciate the convenience of their pickup and delivery service, my overall experience has been extremely disappointing.”

“Greenwich Ford has exceptional service. Sales team was great specifically Jay and Jason were both wonderful! Car looks great, drives great. If you’re looking to buy a reliable vehicle and satisfactory customer service with a smooth process to buy/finance, this is the place !”

“I cannot recommend Josh at Greenwich Ford enough! This was my first time buying a vehicle on my own, and Josh truly went above and beyond to make sure I was taken care of. He wasn't just trying to sell me a car; he was patient, answered all my questions, and worked incredibly hard to get me into a vehicle I love. He made what is usually a stressful process feel effortless. If you want someone who will actually go the extra mile for you, ask for Josh!”