Jerry Durant Chevrolet Buick GMC

“I am disappointed with my recent service experience. I brought in my 2025 GMC Sierra with only 7,000 miles due to warning messages and concerns shown in the GMC app. After keeping my truck for several days, I was told that nothing was wrong, with no clear explanation or reassurance as to why the alerts occurred in the first place. What made the experience worse was the lack of customer support during this process. Despite my truck being nearly brand new and under warranty, I was not provided a loaner vehicle. As a result, I had to rely on Uber for four days, which caused unnecessary inconvenience and out-of-pocket expenses just to get to work and handle daily responsibilities. Given the low mileage and the fact that this is not the first issue I’ve had with this truck, I strongly believe a loaner should have been provided. Customers should not be left without transportation when their new vehicle is in the shop for multiple days. The service department needs to do better at supporting customers, communicating clearly, and doing the right thing — especially when dealing with new vehicles still under warranty. This experience has definitely lowered my confidence in the service process. Negative rating -F”

“Bought new truck. Richard was great, low pressure, and transparent on pricing etc. as someone that has a vehicle buying problem, I appreciate this. Will likely be back for a car for the wife this coming year.”

“I had a GM accessories installed on my truck at the time of purchase Which carries a three-year 36,000 mile warranty If it is an authorized GM accessory. The service manager tried to tell me that it was not under warranty, and that I It back to the original dealer James Wood Decatur. After telling him that is not the process, he then agreed with me and asked if I would get an invoice. I said absolutely if that’s all you need to service my vehicle then no problem.”

“JT came through with the best OTD price for my vehicle purchase. I contacted over 80 Chevrolet dealerships in the state of Texas. All dealerships told me that I would walk into to purchase a truck and to read the fine print because I would be scammed/bait and switched. I walked In to Durant and read the fine print. I left with the vehicle I went to purchase and at the best price. One other dealership had the same price. Their salesperson lost their cool. JT did not. He was professional and JT delivered what he promised. I drove over 2 hours to take delivery. I was concerned making that long of a drive but I'm glad I did.”

“My recent experience with Jerry Durant Chevrolet Buick GMC left me questioning the culture of professionalism at this dealership. My spouse and I have purchased vehicles in cash before, and we came into this process with every intention of buying another truck. Instead of being treated with respect, I was met with a sales representative who, during a text exchange, told me: “I understand if you can’t afford a new truck sir.” That kind of remark isn’t just a bad choice of words — it’s a reflection of a culture where customer respect is not a priority. We walked in as serious buyers, with the financial ability to make a purchase, and were instead spoken to in a way that was dismissive and unprofessional. I attempted to resolve the issue directly with the general manager, but my initial outreach was ignored. Only after I escalated the matter to ownership — through Facebook and email — did I receive a response. At that point, I finally got an apology and a call from the GM (the owner’s grandson). Had I not pushed further, I strongly doubt there would have been any follow-up at all. I even sent a kind and thoughtful letter to ownership, outlining the experience and urging them to address it so other customers wouldn’t be treated the same way. The fact that it took multiple attempts and escalation to ownership to get any acknowledgment tells me that this isn’t just about one sales rep — it’s about the culture of accountability at this dealership. In my opinion, professionalism and respect should never have to be asked for, especially at a dealership that prides itself on reputation. My hope is that sharing this experience helps prevent others from going through something similar.”