
Google Customer Reviews
Sean Singleton
Jan 10, 2026
Rating:
“Big thanks to AB and the Ford West team for helping me get into my new truck! AB was awesome and stayed in touch all day to keep me posted. I loved his honest, open approach to the OTD price—hardly any haggling required! The whole team was friendly and helpful. It really felt like everyone was working together to take care of me.”
James Curtis
Jan 2, 2026
Rating:
“Victoria and Danny provided exceptional customer service. Made sure we were well connected and informed during our travel to the dealership and very friendly and accommodating during our visit. Although we did not purchase the vehicle we came to look at, we would be happy to work with Richmond Ford West in the future based on our experience.”
Guy Enkh
Dec 31, 2025
Rating:
“Danny was fantastic in helping us buy our 2025 Ford Bronco Sport Outer Banks. He was knowledgeable, patient, and made the entire process smooth and stress-free. We highly recommend Danny to anyone looking for a great car-buying experience!”
Kelly Jo Murphy
Nov 28, 2025
Rating:
“GO SEE WIGGS! He is polite, professional, and laid back all at once! He was super helpful, knowledgeable, and understand of all we needed. Between him and the finance guys, they got the job done. Very appreciative and thankful for our experience. Would highly recommend anyone in the market for a car to come here.”
Sarah Houchins
Nov 2, 2025
Rating:
“I had a great experience with Lydia at Richmond Ford! After receiving poor customer service with my previous car at Kia, I was so impressed by how different my experience was here. Lydia was friendly, knowledgeable, and took the time to explain what was going on with my car in a way that was easy to understand. She made it completely stress-free for me as a girl with no car knowledge and made me feel confident knowing I wasn’t getting scammed. She kept me updated throughout the process, and my car was fixed quickly. I really appreciated her honesty, professionalism, and communication. I’ll definitely be returning because of the excellent service she provided!”