CarMax Garland

“I had such an amazing experience at CarMax, and I really have to shout out the incredible team that helped me. Shirley was absolutely wonderful—so helpful, kind, and patient every step of the way. She truly took her time to explain everything and made sure I felt comfortable and confident with the process. Armando was so amazing—so sweet and attentive. He constantly checked in to make sure we were okay and never made us feel rushed. Even after moving us to the finance department he constantly came to check on us. That level of care really stood out and meant a lot. This man needs a raise!!!!! And Abdul—listen! he was so cool and funny, which made the whole experience even better. The entire process was fast, smooth, and straightforward. This team made what can usually be a stressful experience feel easy and enjoyable. I truly felt taken care of from start to finish. I highly recommend this CarMax location—top-tier customer service all around!”

“I came in with a $20k cash budget ready to buy, and I’ve honestly never seen a dealership act this uninterested in selling vehicles. All the sales staff were inside sitting at their computers talking while customers were left to figure things out on their own. No one wanted to walk the lot or show vehicles. It felt like actually getting up and going outside maybe because it was cold was too much effort we were told and look instead of a salesperson helping out. My brother and I walked the lot ourselves and found a truck around $16k. When I asked to simply look inside it, I was told I had to fill out my personal information and provide proof of insurance even though I wasn’t asking for a test drive yet. That already felt excessive just to open a vehicle door, but I cooperated and sent everything anyway. Then I waited about 20 minutes and was told the manager still needed to approve it. At that point it was clear nobody was in a hurry to help, and nobody seemed motivated to work. The whole place gave off a lazy, low-energy, “don’t want to be bothered” vibe. I left and went to another dealership the same day and got immediate, professional help without the unnecessary hoops. If you’re serious about buying, go somewhere the staff is serious about selling.”

“Jason, Dayson, and Kurt made what I thought was impossible, possible. Jason was a huge help with the paperwork process and pre-qualification. I had a vehicle with negative equity, and with it continuing to age, bringing it into the new year didn’t make sense. Jason reassured me throughout the entire process and made everything feel manageable. I ended up rescheduling my appointment from 12/12 to 12/11, and Dayson handled finalizing everything. He made the experience much easier and far less stressful. I was able to get approved from home, upload all paperwork online, and then walk in for the test drive and final in-person signing. We did run into a minor hiccup, but Kurt—who I believe is a finance manager—worked his magic and made sure everything was resolved. He also made it clear that Dayson played a big role in the accommodations I received. From sales to management to in-person interactions, I’d give the staff a 5 out of 5. Now, as for CarMax overall—being 100% honest—I think vehicle condition details should be more precise. The website only documented three minor imperfections, but after seeing the car in person, I feel more should have been reported. The front bumper had a deep straight-line scratch, along with dings and chips on the hood, sides, and back, plus scratches on a side door. The imperfections shown online felt less significant than the ones I noticed in person. I would have preferred transparency on the more noticeable damage, especially the front bumper. All in all, the buying process itself was stressful, but the staff was great. Even as of 12/19, they continue to check in post-sale, which I truly appreciate.”

“We bought 2 vehicles in January from carmax, a 2021 dodge Durango rt and a Chevy z71 Silverado, the truck for me and the Durango for my wife, as soon as we pulled off the lot the Durango gave us issues, we put it in the shop 2 weeks after we bought it. There repair guy drove our car around for 2 weeks Ran a full tank gas out of it and got grease all in side the car. We went to pick up our car and the same issue happens, we put it back in the shop long story short it was in the shop off and on up until October like 7 times for the same exact issue, there service department offers us a rental on them because of the issue was reoccurring since we first purchased the vehicle. Now there charging me for the rental and my insurance for the repairs. When they told us they would cover it due to it being a reoccurring issue. I’ll never buy another car here or recommend them to anyone. They do not keep there word and have no honor or integrity, I now have to pay for a 600.00 rental because they are not gonna honor there word. Dani from corporate is the one who informed me they were screwing me over, thank you Dani Also the number in the screen shot is to there corporate office you will receive no assistance from them. I can 💯 tell you that. That’s number where I reached wonderful Dani who doesn’t have a boss. After I asked to speak to someone above her. Total bs. Don’t waste your time here read all the bad comments not the generated fake ones that give them 5 stars. ⭐️ If carmax wanted to truely make it right they got my information, since I have 2 vehicles I have purchased with them. Liars.”

“I normally don’t leave reviews, but the level of unprofessionalism I experienced at CarMax Garland needs serious attention. After purchasing a vehicle from this location, I contacted the store multiple times, by phone and email, regarding several legitimate issues with the vehicle, including a non-functioning key fob, brake noise, and questions about basic maintenance history. I contacted Erik Beaulieu, customer relations, and additional staff members to ensure the matter was visible and properly escalated. Despite all of that, I received no response whatsoever from Erik or anyone else on the team. A complete lack of follow-up after a major purchase is not a small oversight. It reflects a serious breakdown in customer service, internal communication, and accountability. Once the sale was complete, the entire team demonstrated zero commitment to post-purchase support, which is extremely concerning for any customer relying on them for accurate information and timely assistance. No customer should wait weeks with no acknowledgment, no guidance, and no accountability from the people who sold them a vehicle. CarMax promotes a hassle-free buying experience, but the lack of responsiveness from this location shows a significant failure to uphold their own standards. I hope management takes this seriously and addresses the lack of professionalism, responsiveness, and customer care demonstrated by this store.”