Rosenthal Gaithersburg Mazda

“I'd like to recognize Nathan from the Service Department. Nathan was professional and attentive to our vehicle's maintenance needs. I informed Nathan about a potential issue with the brakes and he joined the assigned service tech with the diagnostic to confirm any issues. Nathan was transparent with the problem and potential solutions. Thank you.”

“The worst Customer service came from Heritage. Mazda drove 45 minutes looking for a plug-in hybrid Mazda CX 90 supposed to meet with Nicole. I met someone else and he very disrespectful from the beginning. He has to better have any customer service training?. He gave me $900 monthly payment For a plug-in hybrid that has over $10,000 in rebate . I asked him how could that be? If it has so much rebate he said that’s the price we’re gonna give you. I told him can you try to work with me? He said no this is the only price we can give you very disrespectful. I suggest anyone who’s gonna go to that Dealer not to go don’t waste your time. The place was empty. He didn’t even try to see alternative vehicles that could meet my price point he just said dismissively that this is the price we’re gonna go. I asked them if Heritage gave me a car non-hybrid with no rebates for only 700 how can a car that has $10,000 in rebates be more? He said you should go there And get the car. Very Disappointed.”

“If I could give 0 stars I would. My husband and I went in today to buy a car and while we had done our research by looking at the fair market trade in value of the car, the sales manager was furious that I guess we “did his job”. He walks out of his office and says “I don’t have patience for this. You’re not going to tell me how to do my job”. We just wanted to come up with a fair number to buy the car but instead we got named called by the manager by telling my husband to be a “man”. If this is the type of experience that you want to give your customers, by strong arming them and name calling them to try sell a car, then this dealership should not be in business. when a simple and calm conversation to arrive to a reasonable number would’ve gotten them a sale. Then again Nicole Romero said “I don’t need to get a sale, we can find another costumer”. Good luck”

“I don't normally leave reviews - especially 1 star reviews, but after my experience with this dealership, I feel that it is warranted. I purchased a 2008 Miata from out of state (NH). I was told that the car was repainted, which was not an issue to me. I made sure to get photos and a video of the car to check the condition, which showed a clear, glossy finish that matched the original paint decently well. I was not expecting a perfect match, however, when the car finally arrived I was taken aback. Several of the repainted panels had severe orange peel that wasn’t visible in the photos or video. It was clearly low-quality work. Before finalizing the sale, I was required to pay $1,000 for a pre-purchase inspection, which I was told couldn’t be waived (this is something I have not seen at any other dealership near me when purchasing cars). Given that, I expected a thorough and honest representation of the car’s condition—but what I received didn’t match. To complicate things, the car was backed into in a parking lot less than 24 hours after delivery. While some of the affected panels are being repainted through insurance, others with the same poor-quality finish (that weren’t involved in the accident) still need to be redone at nearly $2,000 out of pocket. The car was priced the same as others in the same trim level with no accident history, or repaint, and similar mileage, which makes this even more frustrating. I've attempted to contact the dealership since then and haven’t received a response. While I understand some variation is expected in used vehicles, the quality of these panels wasn’t accurately reflected in the listing or pricing. I have included a photo of the car after receiving it as well as the photo and screenshots from the video the dealership sent me. EDIT: To provide more clarification to my review, I want to mention that the $1000 I am talking about is not the deposit amount, which I knew was refundable. However, the dealership charges a $1000 pre-purchase inspection fee. I was able to work them down to $700, but regardless, the car's condition should have reflected this supposed inspection, especially for how much they where charging. I would also like to add that apparently the passenger side door (not hit in the accident) is non-operational according to the body shop working on my car. Again, as I mentioned above, I was fully aware of the repainted panels, but as the photos show, the condition shown to me is vastly different than what was represented. Lastly, I'm not sure what communication the response is referring to as I didn't communicate with anyone until a week after I got the car and by that time, insurance thought the car was going to be totalled. Purchasing a car sight unseen has it's risks and requires trust, and in this case, my trust was misreplaced by what I thought was an accurate representation of the car. Trust is essential when buying a car remotely, and unfortunately, this dealership failed to uphold it.”

“I would like to express my deepest gratitude for the excellent service and easy purchase of our new and desired car. Manager Mariam will always be with you and answer all your questions, and after the purchase she will tell you how to use the new car, and sign you up for the first maintenance. And financial manager Amin will help you in choosing profitable financing for your car! Many thanks to Gaithersburg Mazda for the warm welcome and the new car!”