Rosenthal Gaithersburg Mazda

“Stellar experience with the service department start to end. I'd called a few local dealerships to ask their recommendations and price for maintenance service. Rosenthal was the first who could give a professional, detailed answer on the spot, and without trying to bluff or upsell anything extraneous. When I arrived to my appointment, everyone was remarkably professional and friendly, from technicians to the front desk staff to the shuttle driver. I felt like I was in a commercial, this doesn't happen in real life nowadays! Even though this is not the closest dealership to me, I will be a regular customer here because I have rarely seen this level of service in any type of industry. Kudos to the whole team. When you care about people and take pride in your work, it spreads joy and hopefulness in ways you probably don't get to see, but that make a world of difference to the people you interact with.”

“The worst Customer service came from Heritage. Mazda drove 45 minutes looking for a plug-in hybrid Mazda CX 90 supposed to meet with Nicole. I met someone else and he very disrespectful from the beginning. He has to better have any customer service training?. He gave me $900 monthly payment For a plug-in hybrid that has over $10,000 in rebate . I asked him how could that be? If it has so much rebate he said that’s the price we’re gonna give you. I told him can you try to work with me? He said no this is the only price we can give you very disrespectful. I suggest anyone who’s gonna go to that Dealer not to go don’t waste your time. The place was empty. He didn’t even try to see alternative vehicles that could meet my price point he just said dismissively that this is the price we’re gonna go. I asked them if Heritage gave me a car non-hybrid with no rebates for only 700 how can a car that has $10,000 in rebates be more? He said you should go there And get the car. Very Disappointed.”

“I don't normally leave reviews - especially 1 star reviews, but after my experience with this dealership, I feel that it is warranted. I purchased a 2008 Miata from out of state (NH). I was told that the car was repainted, which was not an issue to me. I made sure to get photos and a video of the car to check the condition, which showed a clear, glossy finish that matched the original paint decently well. I was not expecting a perfect match, however, when the car finally arrived I was taken aback. Several of the repainted panels had severe orange peel that wasn’t visible in the photos or video. It was clearly low-quality work. Before finalizing the sale, I was required to pay $1,000 for a pre-purchase inspection, which I was told couldn’t be waived (this is something I have not seen at any other dealership near me when purchasing cars). Given that, I expected a thorough and honest representation of the car’s condition—but what I received didn’t match. To complicate things, the car was backed into in a parking lot less than 24 hours after delivery. While some of the affected panels are being repainted through insurance, others with the same poor-quality finish (that weren’t involved in the accident) still need to be redone at nearly $2,000 out of pocket. The car was priced the same as others in the same trim level with no accident history, or repaint, and similar mileage, which makes this even more frustrating. I've attempted to contact the dealership since then and haven’t received a response. While I understand some variation is expected in used vehicles, the quality of these panels wasn’t accurately reflected in the listing or pricing. I have included a photo of the car after receiving it as well as the photo and screenshots from the video the dealership sent me. EDIT: To provide more clarification to my review, I want to mention that the $1000 I am talking about is not the deposit amount, which I knew was refundable. However, the dealership charges a $1000 pre-purchase inspection fee. I was able to work them down to $700, but regardless, the car's condition should have reflected this supposed inspection, especially for how much they where charging. I would also like to add that apparently the passenger side door (not hit in the accident) is non-operational according to the body shop working on my car. Again, as I mentioned above, I was fully aware of the repainted panels, but as the photos show, the condition shown to me is vastly different than what was represented. Lastly, I'm not sure what communication the response is referring to as I didn't communicate with anyone until a week after I got the car and by that time, insurance thought the car was going to be totalled. Purchasing a car sight unseen has it's risks and requires trust, and in this case, my trust was misreplaced by what I thought was an accurate representation of the car. Trust is essential when buying a car remotely, and unfortunately, this dealership failed to uphold it.”

“I would like to express my deepest gratitude for the excellent service and easy purchase of our new and desired car. Manager Mariam will always be with you and answer all your questions, and after the purchase she will tell you how to use the new car, and sign you up for the first maintenance. And financial manager Amin will help you in choosing profitable financing for your car! Many thanks to Gaithersburg Mazda for the warm welcome and the new car!”

“We traded in my wife’s 2019 CX-5 for a new 2022 CX-9 Carbon Edition. Our salesman Rahleak Restrepo was the best! I did my research and went to several other dealerships. I gave the payment my wife could afford and the numbers I worked out; which after a bit of negotiations we made a deal. He made the entire process easy and straight forward. After receiving the new car we found a few issues with the vehicle which service quickly took care of the next day. I’ve always taken my wife’s CX-5 for service here for 3 years and I’ve always had a pleasant experience. Anyone that complains about waiting, they make it so simple to make an appointment so you don’t have to wait or they will give you a loaner. The best is the record the work so you can see what they did with an explanation.”